Zaful.com is a leading one-stop online shop for today’s most daring, exciting and edgy fashion apparels. Zaful.com offers the latest fashion at preferential prices with worldwide & site-wide free shipping.
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Payment Methods: PayPal, Credit Card, Western Union, Wired Transfer
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Domain Name Register Date: 2013-10-14
WORST ONLINE RETAILER EVER! CLOTHES ARE POORLY MADE. SWEATSHOP LIKE JUNK WITH TERRIBLE STITCHING MADE WITH NO THOUGHT. NOT AT ALL LIKE THE PICTURES. THEN WHEN YOU WANT TO RETURN THEY GIVEN YOU THE RUN AROUND. NO CUSTOMER SERVICE NUMBER OR LIVE CHAT. THEY TOOK MY MONEY!! I’M OUT $65 AND HAVE 3 CHEAP DRESSES IN PLASTIC BAGS THAT I WOULD BE EMBARRASSED TO DONATE TO GOODWILL.
Dear Rachel,
Thank you for notifying us of your complaint.
Please offer us your order number or the email address then we check for you.
You can send an email to our Support Center: http://www.zaful.com/contact-us/
We will reply your email within 24hours.
Best Regards
Zaful Customer Service
They stole my money in November 2015 and say I have a “credit” after saying I would receive a REFUND because the shirt was discontinued, when I try to use the credit it will not submit the order. they are thieves!
Dear tracy,
We’re very sorry for your concerns and the issues you have raised.
For this issue, you can send an email to our Support Center: http://www.zaful.com/contact-us/
We will reply your email within 24hours.
Thank you very much for your cooperation.
Best Regards
Zaful Customer Service
It took a long time to come, then it smelled and the fabric was very cheap and the sewing was not done well, the xl size had armholes the size of an eight yr olds clothing and then the service to return was terrible. They responded with please lay the clothing next to a tape measure and then we can see if we sent the wrong size, plus take pictures of the invoice and the size and send it to them. I wasted 26.00 and what a terrible on line hoax !!!! BEWARE
Dear Pam,
Thank you for taking your time to write your review.
Please understand we source our items direct from the manufacturer.We have submitted the problem to our supplier then will check and resolve it for you soon.
We offer the detailed measurement chart for each item,maybe you chose your regular size and the size you chose was not fit.
Please provide your ticket number then we check for you.
We look forward to hearing from you.
Best Regards
Zaful Customer Service
The ABSOLUTE WORST PLACE TO SHOP. DO NOT SHOP HERE. I ordered some dresses and selected expedited shipping but it still took about three weeks to arrive. Once they arrived the dresses were torn and of terrible quality. Not at all what was pictured. Their return policy is ridiculous. You have to pay for the shipping to some remote place in China probably which would cost more than the items themselves. I am disputing it with PayPal to try to avoid the run around with this place. Oh and there is no real tracking number and the items don’t come with a return label. ABSOLUTE SCAM.
Dear Ginny,
Thank you for taking your time to write your review.
Could you please offer us your order number or the ticket number then we check for you?
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Zaful Customer Service
DO NOT SHOP HERE! This is the worst website I have ever ordered from!!! I ordered a dress and what they sent me looks nothing like the dress I ordered. They admitted it was “slightly” different, but will not refund me the full amount unless I pay for the return costs to China!
The dress isn’t even close to what the picture was on their website. They did offer that I could keep the dress and they would give me $2.98 to spend on their website! I will never order from here again. Its a complete scam!
Dear Nicole,
We would like to offer our sincerest apologies for the issue.
Please provide your ticket number then we check for you.
You are a valued customer, and we are committed to providing you with the best service possible.
If any question, please email to support@zaful.com.
Best Regards
Zaful Customer Service
This is worst I ever felt towards any online store! I ordered a sweater the quality of the material was awful and it was sewn terrible and it was ripped at the seam. I sent so many messages, plus I sent a picture attachment with my ticket and the dress was so cheap looking and of poor quality and yet waiting on the rest of my order! I am sooooo frustrated with this company!
Dear Mary,
Thank you your feedback. We regret for this issue occurred.
Please offer us your order number then we check for you. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, we reply to all tickets within 24 hours.
We look forward to hearing from you. Thank you.
Best Regards
Zaful Customer Service
Ordered a beautiful sweater SKU 153234909 on October 20, 2015, my bank account was deducted the price of the item on October 21, 2015; after numerous e-mails to ZAFUL, now it is December 3, 2015 and I still do not have the sweater ordered. I am tired of dealing with it, will DISPUTE my money through the bank and WILL NEVER ORDER AGAIN FROM ZAFUL! BE CAREFUL, IT IS CHINA, YOU WILL NEVER SEE YOUR ITEM(S) ORDERED OR MONEY! ! !
Dear Maria,
We’re sorry you’ve had this experience.
Please offer us your order number then we check for you. You can email to support@zaful.com.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Zaful Customer Service
Do not shop here! I ordered something over 2 months ago and have never received it. I’ve sent several emails to them. Do not waste your money. I don’t believe they are a legitimate company.
Dear Linda,
Thank you for notifying us of your complaint.
Could you please offer us the order number then we check for you?
You can send an email to our Support Center: http://www.gearbest.com/about/contact-us.html
We will reply your email within 24hours.
Best Regards
Zaful Customer Service
Dear Linda,
Thank you for notifying us of your complaint.
Could you please offer us the order number then we check for you?
You can send an email to our Support Center: http://www.zaful.com/contact-us/
We will reply your email within 24hours.
Best Regards
Zaful Customer Service
First of all I ordered two dresses. It took almost a month to receive the package. I received one . The quality is poor. The fit. Is WORST. I’ve tried to contact zaful by phone, by chat, and sent a ticket to return and get full credit. There is no paperwork with the dress hence no order number. I will return receipt requested to address on the package and dispute charge with credit card company since I can’t get any service or reply to my request
Dear Linda,
Let me start by apologizing personally for your experience.
Could you please offer us your email address on our website or the phone number or the recipient you offered when placing the order then we check for you?
If any question, please email to support@zaful.com.
Best Regards
Zaful Customer Service
DO NOT SHOP HERE! The products received are not what is pictured. Poor quality, very poor return policy. THE WORST tracking (none). So frustrating to deal with I will never even look at this store again
Dear Wangry,
Thank you for being kind enough to tell us about your experience.
Could you please offer us your order number then we check for you?
You can contact us here: http://www.zaful.com/contact-us/
Best Regards
Zaful Customer Service
Order numbers
#UU1509181020297264 and
#UU1509041115164601 and every time I tried to use the chat line it was always saying all agents busy, that went on for days and a message please do not call as lines are busy and that went on for days. I am completely dissatisfied with this and out of over $60
Dear JEANNE,
Thank you your feedback.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
If any question, please email to support@zaful.com.
Best Regards
Zaful Customer Service
WARNING: Read their return policy. First time customer, I purchased four items for autumn from Zaful.com. I received three; the fabric was cheap, poorly crafted and the fit of the clothing was terrible (I should have known because the clothing was inexpensive; I usually prefer to shop in stores for this reason). The fourth item was on back order which I did not find out until I tried to return the other three. Zaful expected me to pay shipping from the US to Singapore. The cost of shipping was nearly as much as I paid for the clothing. They kept responding to my requests for a paid shipping label with copies of their return policy which is a tiered system ranging from me selling my own items on ebay to paying to ship them back for a full refund (minus the $30-$40 for international shipping). Their return process also involves me taking pictures of their items and sending the pictures with descriptions of my issues with them. I ended up disputing the charge through my credit card for a refund, donating the items to a women’s shelter and leaving this review. The only positive thing I can say is that the online representatives continued to communicate professionally, although what they were communicating was an unfair, inconvenient and unreasonable return policy.
Dear Nicole,
We regret for this issue occurred.
Please offer us your order number then we check for you. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index, you can write the subject as “reply from trustpilot”, we reply to all tickets within 24 hours.
We look forward to hearing from you. Thank you.
Best Regards
Zaful Customer Service
I was very pleased with the products I received. One product I ordered was out of stock and I had some trouble accessing the form for refund, but once I got to the “Help” section the product was quickly resolved. It seems a good site for trendy clothing.
I was very satisfied with the products I ordered. I didn’t get one item, which was out of stock, and had a problem with their automated refund process, but once I accessed their “Help” section, it was quickly taken care of. The sizing is a little weird, but it seems a good site for trendy clothing.
I order a month ago still haven’t receive the item they got their money but I have nothing I will never oder from them again
The same happened to me! I order a month ago and haven’t seen any of the ideas? I order four ideas and nothing. They got there money and I got nothing:-( Never ordering again!
I ordered two items from them one on September 4 and one on September 18 and have not received either one yet. They have their money, and I like so many others will never order anything from them again.
Dear beverly,
Thank you for taking your time to write your review.
Please offer us your order number or the email address on zaful then we check for you.
If any question, please email to support@zaful.com.
We apologize for any inconvenience we may have caused.
Best Regards
Zaful Customer Service