2.73/5   (based on 78 user reviews)

MerleDress.com offers prom dresses, formal dresses, cheap wedding dresses, accessories and more.

MerleDress.com is an supplier of wedding dresses, special occasion dresses, wedding party dresses, and accessories.

Contact Information:

China Mainland: Suzhou Merle Dress Inc. Jiangsu, China

Hong Kong: Merle Dress Inc, Wanchai, Hong Kong, China

Address: N/A

Tel: +1-917-563-2528

Payment Methods: PayPal

Shipping Methods: FedEx, EMS, UPS

Domain Name Register Date: 2012-03-26

all the new registered users can get $10 off
End Date: NEVER

All Customer Reviews (96)

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  • 5/5
    (5/5) Reviewed by Virginia E. Cohan on May 23, 2013 #

    I am extremely happy with my dress πŸ™‚ Can’t believe how beautiful it looks. It is the same as the picture. The customer service was excellent and i received exactly when I was supposed to.Thank thank thank you! Merledress you made my dream come true!

  • 1/5
    (1/5) Reviewed by Leanne on May 23, 2013 #

    I ordered my prom dress from this website and thought it was beautiful. The dress did come and it was stunning however after ordering a UK size 16 and getting a UK size 12 (a local dress maker confirmed this for me) instead, I had murder with this company. Not only were they rude in their emails claiming I ticked that size when I’m obviously not going to as i’m not an idiot, the way the dress was made was poor. There was off bits of fabric left on the seam which the person altering my dress has to now remove. The top was made with boning making the boobs (nipples) 10cm from each other and this looked ridiculous. I then questioned them about returning it and after multiple rude emails from them and having to send them a picture of why the dress didnt fit (which was basically me in a bra as it was 2 sizes too small so didnt zip past my boobs and made me very uncomfortable) they simply said no. So now I have to pay more to get the dress altered when it wasn’t even my mistake to begin with, absolute joke. Just from the attitude of the staff I can safely say I’m never going to be buying from here again and I’ll never recommend this website to anyone.

  • 1/5
    (1/5) Reviewed by sarah on May 23, 2013 #

    This place is absolutely horrible !!!! Do not ever buy from them . I got my dress and it doesn’t fit me at all !! Its huge . I demanded I get my money back for the dress and they refuse. The dress looks nothing like that picture its cheap ass material… I have to pay an extra 100$ just to get it altered when I could just go buy a new dress. Its a complete rip off. I will never order shit from this site again and I hope no one makes the mistake I did.

  • 1/5
    (1/5) Reviewed by Julie on May 20, 2013 #

    DO NOT ORDER YOUR DRESS FROM HERE!! Purchased a bridesmaids dress on here for my wedding thank god I only ordered 1 to start with (I needed 8)The dress came back in really cheap material, was even completly missing a pleat on the material (which they told me I could just iron in!). the zip didnt do up, the seams were all scrunched up at the sides and the bust was well over padded. I told them about all the mistakes and they said what did I expect it was hand sewn so wouldnt be perfect. as long as it was the right colour and style there was nothing they could do. TERRIBLE WHAT A WASE OF MONEY CANT EVEN GIVE IT AWAY NOW!!

  • 1/5
    (1/5) Reviewed by Maritza Pallone on May 15, 2013 #

    I received my daughters prom dress from Merle when promised however the quality of the dress was horrible. It was sewn poorly with strings hanging, seams opening and the quality of the fabric was low grade. It looks NOTHING like the dress online. They asked for measurements and yet the dress still was not made to fit. When I tried to call the online phone # I found the number did not exist. If Merle would like to have a reputation of being a good and honest company they should make sure their dresses are higher quality not a bait and switch. And, they should also make the return process much easier. I would not recommend this company!!!

  • 1/5
    (1/5) Reviewed by Angel Jackson on May 15, 2013 #

    I received the dress on time but not on the date it was suppose to arrive. I t was hideous, did not look like the dress on line at all. My daughter did not go to the prom. Thank God it was her junior prom. The dress material was of poor quality and extra long. It had so much material it was crazy looking. Nothing like the picture on the website. I emailed to have it returned and they ask for a picture to show what it looked like. I sent the picture and I get a reply about the train being long and I could get it altered. Wth do I want to spend more money for a brand new dress to be altered. Just give me my money back. Do not order from this company it is a scam. I am waiting for a return policy. I spent a $162 for a dress that my daughter will never ever wear and I want my money back. I am having a difficult time getting them to send me a do call number to return the dress. This company I shall report to BBB. This website will be shut down if I do not receive my refund. Furious customer

  • 1/5
    (1/5) Reviewed by Trisha Buchen on May 14, 2013 #

    My daughter purchased her PROM dress from Merle Dress on March 13, 2013. The event date was May 11, 2013. We were told the dress would be shipped in 4-6 weeks. On May 6,2013 we were told the dress would be sent out in 24 hours but when we received the tracking information after requesting it for two days we found out the dress was not sent out until May 9, 2013. We received the dress on May 10, 2013 the day before PROM so there was not time for any alteration. The dress was very poorly made, it fell apart at prom while she was dancing the poofy flowers on the side of the dress were pinned up and came unpinned causing the top of the dress to all fall to the floor. The color of the dress was suppose to be gold but it was peach. This company caused the princess part of prom to be a complete nightmare for my daughter she did not feel pretty she felt embarrassed. The only way to contact the company is by email and they do not care about any of our issues.

  • 5/5
    (5/5) Reviewed by Toya T. on May 9, 2013 #

    The dress is beautiful and very high quality. I did still have to have it altered after we paid extra for the sizing, but I understand everyones body is different. The length was perfect. There were a few of the jewels loose that I had to have fixed also. BUT, overall I was very satisfied.

    • Replied by sarah on August 12, 2013 #

      Can you show a pic of the dress? I want to order fromthe site but im a little nervous.

  • 1/5
    (1/5) Reviewed by ana on May 8, 2013 #

    I order it on may 5 and i did check ups and everything this merdle dress co is a fake they lied to me i havent recieve nothing and i did rush order im still waiting if it dont come by this or next friday i suggest u not to order here!!!!!!!!!!! -_-

    • Replied by Merle Dress on May 9, 2013 #

      May I know the details?
      You haven’t received yet or we didn’t deliver?
      Can you send your order# to service@merledress.com to check?
      And to avoid delayed delivery during rush seasons (March-June), please make sure you call UPS to arrange the delivery time after we send for 2 days. The order status on the UPS site may not update in real time.

  • 5/5
    (5/5) Reviewed by Coral Stevenson on May 8, 2013 #

    I recieved my dress on the right date that was set for me to get. I recieved it and it was made perfectly, fits me to perfection, except its a bit long, which is easily fixed. Thank you merle dresses. I’m in love with it πŸ™‚

  • 1/5
    (1/5) Reviewed by Elaine on May 8, 2013 #

    What I wanted to be a great experience for my daughters special birthday has become a nightmare. My daughter fe;l in love with this dress she saw on merledress.com website. I was so happy to be able to get the dress for her special birthday. Unfortunatley it was not the same dress at all that they advertised. On April 30 2013, I received the dress and I am OUTRAGED on how falsely advertised the dress is. I first noticed that the material does not look like the same quality as the picture on the website. The appliques, designs on the dress and material looks CHEAP quality, it looks nothing like the picture on the website. For the last couple of days we have been emailing back and forth with them and they are not going to do anything about this matter. On the website the say “Your satisfaction is of utmost importance to our Team” it is also a lie. Please don’t let this happen to you.

  • 1/5
    (1/5) Reviewed by Denise Antonio on May 4, 2013 #

    For pictures of my dress email me @ darknlovli13@yahoo.com πŸ™‚ DONT LET THESE FAKE REVIEWS FOOL YOU!

  • 1/5
    (1/5) Reviewed by Denise Antonio on May 4, 2013 #

    So merledress has time to answer questions and post FAKE ASS reviews to make their ratings higher but have no time to answer my emails? Just put that with the list of all the things merledress has done.

  • 5/5
    (5/5) Reviewed by Apon on May 4, 2013 #

    My dress came in and it was absolutely beautiful. I won’t lie- i was impatient when my order was processing but it was delivered in such a fast time. I wasn’t sure about the website at first but now i ordered my second prom dress and i cannot wait for it to come in! thanks merledress.

  • 3/5
    (3/5) Reviewed by Shaynice on May 2, 2013 #

    I orderd my dress march 29th and it still isnt here. My prom is next week, and im so worried πŸ™

    • Replied by Merle Dress on May 4, 2013 #

      Please send your order# to service@merledress.com to check the status. Or message on our facebook: http://www.facebook.com/MerleDress. Usually we tailor your dress according to your prom date. If others’ prom date is earlier than yours, we will rush the earlier one first during the busy season. Please no worries, you can receive the dress on time before your event.

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