1.03/5
(based on
31 user reviews)
Chinaecarts.com offers consumer electronics, including cell phones, tablet pc, electronics gadgets, car dvd, digital cameras, spy cameras, security products, iphone/ipad accessories etc.
Chinaecarts, founded in 2008, is a wholesale provider of hi-tech gadgets and consumer electronics products from the China market. The headquarter is in Shenzhen, China.
Contact Information:
Room 306,Sufa Building,Zhenhua Road,Shenzhen,China
Tel: +86-18316445394
Payment Methods: Credit Card, Paypal, Bank Transfer, Western Union, MoneyGram
Shipping Methods: Air Mail, EMS, DHL, UPS, TNT, Fedex
Domain Name Register Date: 2008-06-09
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Stay away from these CROOKS! Ordered a Samsung S6 Edge 64GB clone…RECEIVED Cheap Chinese piece of CRAP JUNK!! Threw it in the garbage and LOST $279 USD plus $19.50 DHL shipping! Store owner said it was Factory who sent WRONG phone but IF I send an extra $200 he personally would make sure CORRECT phone this time!! DONT Deal with these crooks
Hey guyz,
I pay an phone from chinaecarts and now i see all this sites i was going back to the bank and im get so much stress im only 15 years old i sell much thing and my phone to get s6 edge i got the money and i was happy i pay for it and now my mother and me was trying to stop the transaction but we can nothing do. So guyz if u wanna help me to get my money back i pay 319€ For the phone i will be really happy. im now crying because i see all this scams and now i never gonna get my phone. I dont know what to do now. I was so happy and now i can nothing do and i dont know wich thing i gonna get now? I hope it gonna be the s6 edge but i think not. So guyz never buy somethings from chinaecarts and i will try to get my money back. I sell my ps2-3 and my samsung galaxy express to get scammed. And now i just lose my money. So if u wanna help me send me an email to stop this f…ing scamer and get al us money back. If u want to help me or contact me: BeastGamer158@gmail.com.
This site claims to accept credit card payment, but actually demands Western Union or Wire Tranfer to their bank. This should have been a warning for me to check them out, however their website is very convincing and the product I wanted was not available elsewhere. They actually shipped it my order promptly via DHL and I got it in 5 days, but what I got was a very cheap version of what I ordered. None of the specifications matched the promised item, and it is nearly unusable due to poor performance and bug laden operation. NEVER BUY FROM THIS SITE.
Seller communicated well till my payment.
After that, the seller ignored all of my message
So I tried to chat on google+. His account name is Lee Rose. You can find him by searching with letter of chinaecarts.
At first he reply me very quickly. And I asked him to send me the order. He asked me to send email to sales@chinaecarts.com , because according to him, google plus is often shut down. I don’t know the truth but,,, anyway I sent email again, then he asked me to pay for my order although I told him that I had paid it already with the Western Union Number. So I kindly told him again.
Then he stopped replying again.
It has been 2 month from the order.
Chinaecarts promotion videos got removed from Youtube.
Then they went over to Flickr.
They got kicked from Flickr too.
Then they went over to Vimeo.
And Vimeo happily gives a helping hand to this criminal activity.
Maybe someone of you should engage himself to warn Vimeo about this scammer?
This is to make you all aware of the pitfalls I experienced and to let you all know about the poor customer service I received concerning the Chinese web based company stated below, in the hope that you take heed and don’t make the same mistakes as me. Please don’t take this review as a slur on all Chinese companies, as I have dealt with many over the years and have received a sterling service and even when mistakes have been made, they have been fast to rectify them to my satisfaction. Unfortunately, this was not the case when dealing with the company noted here.
This is a long message, but this (along with the attachment), are well worth your time in reading, as they could save you lots of money and considerable heartache.
The website concerned is very professional looking and contains lots of useful information about the items they sell. This, I am afraid, is as far as their professionalism goes.
I will tell my story and list the issues here in the order that they happened to me and at the end of this, I will list a few ‘tips’ that I have since found, which may help in identifying what MAY be a site you probably shouldn’t deal with, if you value your cash, sanity and even liberty that is. Some of these tips are from personal experience and others are taken from other poor individuals who found themselves in a similar situation. There are also pointers from organisations and ‘professionals’ who deal with such matters.
In an effort to prove this company’s ‘unhelpfulness’, I have attached a copy of the email messages that went between us, in the order by which they were sent and received. These have not been edited in any way and are posted exactly how they were sent and received. The only things I have changed are my personal details for reasons of my privacy (these have been changed to question marks).
The Scenario
I ordered a replica Samsung Galaxy S4 mobile phone from a Chinese web based company called ChinaEcarts.com. I did my research about this replica and the reviews I found and the specifications provided, stated that this was a far better performer and better specification than the real S4 and at a far lower price.
After reading the emails, you may think I was a little quick to dismiss their ‘options’ to rectify the issue, but I’m also sure you will understand that I had no guarantee on having their mistake rectified to any reasonable persons satisfaction without risking considerably more cash, or any guarantee I would receive the correct goods the 2nd time around (if I received anything at all). There is also the possibility of having my item seized by customs and having to pay import duties and VAT, negating the benefit of cheaper initial purchase cost (this has happened to me in the past with cheaper items).
My story’s timeline
1/. Ordered the phone via the ChinaEcarts.com web site on the 29.01.2013. Attempted to pay by Paypal (my preferred option after credit card) as their website says they accept it. The Paypal link is dead, so you only have 2 options to pay, Western Union or bank transfer. I chose bank transfer, as I have heard WU can be fraught with problems and their website also states they will give you a 5% discount if you pay this way.
2/. An email was received by me 2 days later, stating that I had paid them $30 short. Luckily I had saved a copy of the transaction receipt, showing I had paid exactly what they had asked for in USD. I also send a copy of my bank statement showing the same info (personal details omitted of course!). Like a fool, I offered to let them keep the 5% discount in an effort to offset their loss. They didn’t ask for the shortfall, but had I not let them keep the discount or been able to prove I had done exactly as they had asked, perhaps they may have done. I believe the shortfall was caused by the clearing banks taking their cut as it passed through the banking system. You would have thought an export company would have known this. I had already paid an additional £9.50 for the transfer, so it wasn’t taken by my bank and I proved it.
3/. I had also paid an additional $19.50 for fast DHL 3 day airmail delivery (it was sent via Swiss Post and arrived 17 bays after placing my order. No apology and no refund offered or received).
4/. Item had not arrived after 7 days. I had the Swiss Post tracking number, but details hadn’t changed from the day they 1st listed it, so I e-mailed Chinaecarts and Swiss Post to find out where my item was. No response from Swiss Post and told to be patient by Chinaecarts.
5/. Item arrived in UK and was delivered to me 2 days later via Royal Mail. Total time from ordering to receiving, 17 days, 14 days more than the service I paid extra for.
6/. The phone I received was an S4, but according to the built in information program, was of a much lower specification that the one I ordered. I immediately sent an e-mail to Chinaecarts. No response. Sent another the following day. Reply received, asking me to provide photos so they could see what I had received. This I did, taking photos of the phones information screen, which clearly showed that this phone was nothing like the specification I ordered.
7/. They agreed it was wrong and said I could either; A). send them another $200 and they would send the right one in about 40 days!!! (I could also keep the phone I didn’t want!), or B). send the incorrect phone back to them and they would send the right one. Despite me asking numerous times, they never made any offer or mention of paying for the return postage.
8/. Numerous emails back and forth, no other offer made by them, no refund, just the request for more money or send the incorrect one back, with the probable problems that could also entail.
9/. Many of the review videos found on places like YouTube for this companies goods, were posted by THEMSELVES!
10/. This phone came with AnTuTu benchmark & information checker installed. Strangely, all the different sections that are tested, showed score readings that were EXACTLY the same EVERYTIME the test was run. Loading up a fresh version of AnTuTu direct from the testers website & running the new program, showed the readings supplied with the phone were FIXED! The processor was actually a 1.2Mhz (not 1.6 as stated), the memory was 512mb ram & 1gb rom (not 2 & 32gb as they stated) & the actual AnTuTu benchmark score was 10326 (not 28222 as they say)! Half the stated sensors were not installed, no GPS, the list goes on. A double specification rip off!! You can pick this spec phone up at your local market for about £25!!!
And now here I am. Out of pocket, a phone I don’t want and no chance of recouping what I paid out if I attempt to sell it. I feel like I’ve been scammed and deceived 100 fold by this company and to add insult to injury, they thought I was mug enough to fall for yet more of their deceptions and send them more money or send the goods back with no form of guarantee that I would get anything from them worth having in the future.
What I know now (and what you should also know)
1/. Not all .co.uk websites are British. The web address may look like it is, the phone number may look like it’s in the UK, but that’s not necessarily the case. Dig, dig, dig! Drill down all through the website, especially the terms & conditions. If there’s no UK contact details anywhere, no return address, it a better than even chance it’s a foreign based company. Check out the web address on various checking sites like http://whois.net, http://www.mywot.com, http://whatismyipaddress.com. These can give you details such as when the web site you are interested in was constructed, its home location in the world and a host of other information.
2/. Use the following methods to pay (would seem from a protection point of view, in this order):
A). Pay through Paypal with a CREDIT card. This gives you the protection afforded by the credit card company as well as a bit of protection from Paypal.
B). By CREDIT card (section 75 credit card purchase protection scheme)
C). Pay through Paypal with a DEBIT card. This gives you reduced protection afforded by the debit card bank (when compared to a credit card via the Chargeback scheme) as well as a bit of protection from Paypal.
The following are ‘only if you really really must’ options when sending money outside of the UK or EU:
D). Paypal
E). Debit card (possibly in position D)
F). Bank transfer
Check this out. I wouldn’t bother with any other payment options other than those involving a credit card, as not many offer much, if any, protection. If your money allegedly doesn’t arrive at its destination, that’s it, gone, not much recourse for recompense. Your protection is limited if you pay by any other method other than credit card and even then I’d be inclined to check the terms & conditions thoroughly first.
You will need to look into the nitty gritty of these payment protection safety schemes yourself, as its really not my forte and the information here is my interpretation of what I have found, so may not be entirely correct. The credit card companies offer the best protection. Debit cards come a distant 2nd. Be careful there, as there are lots of rules and conditions that mean you may have little or be entitled to no protection at all. Paypal can only get your money back if the seller has money in their Paypal account. They won’t rush to help (remember who pays their fees, yep, the seller) and will advise that you try to sort it out directly first. Always remember that in certain circumstances you may have no protection at all, check, check & check again. A fantastic source of lots of financial and consumer information I have found is the Martin Lewis web site, http://www.moneysavingexpert.com.
3/. When shopping outside of the EU and certainly outside the UK, you are NOT protected by any of our consumer rules and regulations. The seller may say you have protection in their terms and conditions, but how are you going to enforce them when they are thousands of miles away if things go wrong?
4/. Guarantees? About the same as item 3. as I see it. If they will take it back for repair, how long will it be, will you be saddled with postage, will you get the right item returned and in working order, will you get anything back at all?
5/. Nearly ALL imported items are subject to import duty and VAT. Here the odds are in your favour. I work for DHL and can tell you only about 1 in 15 privately imported items have some form of additional payment required before delivery will be made. You may even be asked for payment on your doorstep before your goods will be left with you. You will only have to pay the various taxes if your items get inspected by HMC&E and are valued at over £15. Import duty can vary depending on the item, but on electrical goods (may also include the value of the postage costs) is around 4.7%, but VAT is pretty much always 20%. Oh and by the way, VAT is worked out on the value of ALL the costs you have paid out, goods, P&P, import duty, etc. If your item is stopped by customs, there is also a handling fee to pay, usually about £8 per item if it’s via Royal Mail (often more if via a courier company). As an example, a friend of mine purchased a pair of boots from the USA for £60. Buy the time he’d paid the various duties & fee’s, the boots cost him about £120. He could have bought something similar here for £100 (is that bargain looking quite as attractive now?)
6/. Clones, replica’s, fakes. ALL WILL BE DESTROYED by HMC&E if found. The following is unlikely, but as the importer, you may also find yourself in trouble. Right out of pocket and a possible fine to boot!
7/. When buying clones, replicas & fakes, there is no guarantee that they will be as good a quality as the original or if all the functions will work. DON’T trust the built in specification readouts. These can be fixed to read whatever the supplier wants. Even if the readouts are correct, then this could be due to overclocking (supercharging) the internals, not a good idea, they’ll just burn out.
8/. Paperwork. On some items, there may be HMC&E declarations & paperwork required. The seller is unlikely to do it, so if the item gets stopped, guess who’s job that could be & guess who may have to pay any fees involved?
This is just what I’ve discovered through a short amount of time since my escapade began. If I’d have known this before, I wouldn’t have bothered. All I can say is do your research & look at worst case scenario, that way, hopefully you won’t have any un-thought of surprises, should the worst happen.
That’s it, ‘Caveat emptor’ as they say (Buyer beware).
Your story is almost identical to mine, with a Samsung Note 3 replica.
Now I don’t let it just go away. I Reprted them repeatedly to Google/Youtube to take down Chinaecarts promotions at least some 15 of 588 (!) they have there. Now they moved to Flickr instead with the promotion videos.
I also reported them to the WEB hosting company Sharktech – which just ignored it – until now.
I’m decided to make life difficult for this scammer, if you all would just do your part, we could stop him.
Attention Thieves crooks,
bought one thing is if all
goes well I sent another
thing, you steal the money and
do not send anything.
注意小偷騙子，買一件事情是，如果一切順利的
話我發給另外一件事，你偷了錢，不送任何東西
。
لصوص الاهتمام المحتالين، واشترى شيئا واحدا هو اذا سارت الامور بشكل
جيد بعثت شيء آخر، كنت سرقة الأموال وعدم إرسال أي شيء.
Attenzione,Ladri
truffatori,acquistate una cosa
è se va bene ne mandano un
altra cosa, vi rubano i soldi
e non inviano niente.
chinaecarts.com chinacellulars.com
estorechina.com
I wish I’ve seen this site before.
I ordered a Samsung Note 3 clone with octa core, 1920X1080 resolution NFC and LTE, asthey show it on their site and on youtube.
I also paid for DHL 3 day delivery. I received a crap phone quad core, 1280×720 resolution no NFC, no LTE, battery hold 4 hours, slow, GPS makes 5-800 merters error or don’t even work at all, etc.
All this for 370 US$
I commented their Youtube site with the truth, also published an unboxing video of the SCAM.
After 4 days they inhibited all comments on Youtube.
Next I will make Goggle to shut down their Youtube videos. Also I’ll try to get their ISP shut down the website.
thanks so much i almost ordered from them using western union i found they had a paypal account but paypal terminated them sometime back ,,,,there note 3 does not get 4gLTE
I’ve got their Youtube promotions shut down by Google, after Google investigated Chinaecarts.
Now they are up with a new publisher name, the same videos. I’ll report them to Google again to get them shut down.
Their WEB provider does not answer to any communication.
Holy shit.. i wish i had seen this before.. I ordered 4 days ago on chinaecarts.com smartphone. Currently the phone is in customs. Why not block the site? Try this http://www.youtube.com/watch?v=BcFhZ6Qtpt0
Chinaecarts Is the Biggest Scam . I paid 350 $ for a Mobile phone even if the phone cost 348 $, i decide to send them 350$… i paid 2 days ago to receive the phone by DHL, even now my order is still processing and they dont respond to my emails… i know i have been scammed… :(((((
i create a webpage and tell my experience to other people… help prevent other people beeing scammed !
http://www.chinaecarts-scam.moonfruit.com
Since my phone arrived everything is problems, the phone doesnt work as it should, now I am asking for my guarantee and they asked me to send it by mail with 5 euros inside, I am hopping they send it back to me in good shape. Client attention: worts ever. Quality: worst ever.I will tell you how it goes when I get my phone back…for now I dont recommended at all.
http://www.chinaecarts.com are cheaters. They have a nice website, where telephones have comments of satisfied customers. Also have a many youtube videos with comments of satisfied customers. I ordered from them two phones and I paid for express delivery 3-8 days. Phones come in 30 days. Worse however, is that the phones had worse performance than those listed in the shop. Phones were less ROM, RAM, a smaller display resolution and one of them have not the battery. So I got the phone for about half the value. I came to about $ 200. You do not order from them.
I purchased a cell phone a Samsung S4 it was supplied First day I switched it on had bubbles in screen and flashing lines in screen so I sent it back was upset but thought oh well they will fix it.Returned to me with bubbles gone but black lines still on screen when using applications emailed again was told it needs a new screen send another $45 still doesnt work so do not buy from this company having done some more research they appear on google as scammers
Chinaecarts is frauds.the refuse to send my order after paying them
Chinaecarts is a scam website.Recently I bought some mobile phones from them and when they sent they did not sent the ones I ordered but they sent cheaper models with less RAM and ROM. Also the processor is not the one ordered.
I wrote to them and they just say factory who ship and don’t want to refund the difference in price.
Although on their website they say you can pay by paypal but when you write to them they don’t accept Paypal and nowhere you can pay via Paypal on their website.
BE CAREFUL DONT BUY WITH THEM…
and i forgot to say that both http://www.fastcardtech.com and http://www.lovebargaining.com accept paypal and is legit so dont make that maistake again using chinaecarts.