1.37/5
1.37/5   (based on 68 user reviews)

DHgate Reviews — DHgate.com is a Beijing-based wholesale website serving more than 400,000 Chinese wholesalers or suppliers and millions of buyers from all over the world. It provides Escrow service to ensure payment and transaction safety.

Founded in 2004, DHgate.com is a Beijing-based wholesale website serving more than 400,000 Chinese wholesalers or suppliers and millions of buyers from all over the world. As a transaction platform, DHgate provides Escrow service to ensure payment and transaction safety. The online wholesale marketplace mainly targets small and medium-sized merchants and sellers registered there over 20 million products covering a wide range of categories, including apparel, cell phones, consumer electronics, health & beauty, etc.
Coupon Code:
Get $25 Off Each $1250+ Order at dhgate.
End Date: 2017-03-31

All Customer Reviews (70)

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  • 1/5
    (1/5) Reviewed by Flora Wallace on October 7, 2016 #

    Never order anything from this placwell When I finally received my order it was suppose to be a Oktoberfest outfit, instead it was a Super Mario halloween costume. Now the webpage is telling me that my password and email don’t match up. There’s no customer service phone number to call. I should have read the reviews. It asks for order # on this review well the one I put is on the outside of package they sent but Who knows is its right.

    • Replied by Sil on October 22, 2016 #

      Hi Flora,

      We are sorry to hear about your experience. We will help you on this. Please provide us your email address so that we can check the order number and assist you further.

      We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

      Regards,
      Sil
      Customer Service Center
      DHgate.com

  • 1/5
    (1/5) Reviewed by cin on August 2, 2016 #

    Dhgate owes me a shipping cost refund $173.89 CAD.

    The resolution center informed me that I will get my refund but it has been almost a month now.

    MyOrder Number: 236660230
    ticket ID 160706577c8e7f8fb71

    Is the resolution center do something this time? I have been waiting more than a month now and you have all the documentation you need.

    I also received e-mail from resolution center that they will issue the refund but they never did. Whenever I contact Dhgate they say

    They do not have receipt -> I send them receipts-> Dhgate say they will forward it to the resolution center and ask me to wait -> I wait for a while and contact the resolution center and they never reply -> I contact Dhgate chat-line.> they say they do not have the receipt

    This cycle has been repeated more than a month now and I am sick of it.

    Will you ever give me back what you owe me? 
    Dhgate owes me a shipping cost refund $173.89 CAD.
    The resolution center informed me that I will get my refund but it has been almost a month now.

    I have been waiting for more than a month for shipping cost ($173.89) refund from Dhgate.

    Two separate occasions both the customer service and the resolution team confirmed that I will get the full refund for the shipping cost.

    After they give me run around for more than a month, after I post the situation is the public site Dhgate claims they have evidence of the returned product was damaged.

    I hardly open the package and when I sent it back I covered it with the bubble wrap, so it was even better than how the seller sent the product to me.

    How this evidence shows up after a month after I press the issue in the public forum is very interesting.

    Dhgate is very clever conning scumbag way.
    So, I guess you will make up an evidence and steal my money?

    Below is the e-mail from Dhgate.

    This is Chris from Dhgate customer service. Regarding your order 236660230, we would like to inform you that our dispute team has checked the return shipping fee for this matter and they have mentioned that they did not yet processed it because the seller has provided a video evidence that the package returned by damaged by human factors. And according to the dispute team, they will contact the seller again and will confirm the return shipping fee cost. They will be sending you another emil for the updates so please check your messages from time to time. Thank you for your understanding and cooperation. Please do not respond to this message as this is system generated. Please let us know if you have more question by contacting us through our live chats 24/7. Thank you.

  • 1/5
    (1/5) Reviewed by Andrea on July 22, 2016 #

    They are the worse company. The seller sent me a dress with the wrong color sequins when these were bridesmaid dresses. They said it was correct but i sent a picture for them to see the difference against the other dresses. I had to constantly get live chats on the phone and repeat myself over and over. They said I had to wait 5 days to dispute. I don’t have 5 days to wait for them to fix their mistake. When something is wrong you get it fixed right away. Blu was the worst customer rep i spoke to. She could’ve cared less. Nothing has yet to be done and my best friends is balling because i’m the maid of honor and my dress is the one that is screwed up and we can’t find anything to come close to aesthetics of the other dresses. Don’t do business with them or Garment factory

  • 1/5
    (1/5) Reviewed by blue_eye03 on November 29, 2015 #

    Raconter mon expérience avec DHGATE serait trop long mais sachez que d’une part, ils sont très polis mais …. font trainer les choses jusqu’à ce que vous abandonniez, c’est exact. Pour résumer, j’ai acheté une tablette qui n’a fonctionné que quelques heures, j’ai pu lire que d’autres personnes ont eus le même problème, c’est donc très interpellant. Puis, c’est la galère pour obtenir une solution, beaucoup de temps, beaucoup d’argent car tout est à charge de l’acheteur dans la résolution du problème, les différents coûts et la gestion du litige Si je peux donner un avis (même pas un conseil), fuyez ….

  • 1/5
    (1/5) Reviewed by Simone Manzardo on July 31, 2015 #

    I bought in February and in 5 months nothing has arrived. a so called seller named liqian168 in the dhgate site is a huge scam !!! took the money and never sent anything, they keep sending tracking numbers for another city ….. bull….bull….bull…..
    by the way the product is – Winter Men 90% Duck Down Fur (on the site now the product does not exist !!!!!!!)

  • 1/5
    (1/5) Reviewed by tonomark on June 28, 2015 #

    En DHgate son unos estafadores.
    De tres compras que les he hecho, en dos he €sido estafado.
    Eran una Micro SD de 64 Gb y otra micro SD de 128 GB que estaban de oferta en dos tiendas diferentes.
    me mandaron una Micro SD de menos de 1 Mb de capacidad y otra micro SD de menos de 2 MB.
    Yo esperaba comprar dos gangas y he perdido el dinero, porque al intentar reclamar, el sistema no obedecía…. hasta que se venció el tiempo que es de 90 días. Después de ese tiempo, hice la prueba y ¡Oh! Estaba “reparado”, pero me dijeron que el tiempo de reclamación había terminado.
    Al tanto a los que vayan a comprar que busquen otros proveedores.

  • 1/5
    (1/5) Reviewed by Andrea on May 5, 2015 #

    BE CAREFULL, THIS ARE THIEFS!!!!
    I MADE BANK TRANSFER ON THE BEGINNING OF MARCH, ABOUT 200 EURO. THEY SAY THAT THEY DON’T HAVE THE MONEY, ALTHOUGH MY BANK SAYS THAT THIS IS NOT POSSIBLE.

  • 1/5
    (1/5) Reviewed by P J Price on October 28, 2014 #

    WANT TO GET SCAMMED? USE DHGATE. Place order, pay. Wait 4 weeks until they “ship”. They will send you a FALSE tracking number. Customer service live chat will deliver NONSENSE answers & will not help. After TWO MONTHS they will refund your money if you are lucky. So if you want to give an INTEREST FREE LOAN for an unspecified period of time, JUST PLACE AN ORDER THROUGH DHGATE & GET RIPPED OFF. How they continue to do business is beyond me. It is a disgrace.

    • Replied by José on February 28, 2015 #

      Una panda de piratas, realizo un pedido a primeros de enero….fecha de entrega prevista 1 semana…..primero me salen con que en China tienen fiesta ( 3 semanas )….me facilitan un tracking number falso………..en el sistema aparece un tracking de Hong kong a Madrid…..más falso aún con fechas anteriores a mi pedido ¿¿¿¿?????….total que se me inflan los cojones y solicito cancelación del pedido y reembolso del dinero ……esto ya a finales de febrero……me tienen 1 semana mareaándome………..y ahora por fin me dicen que reembolsan el dinero……..pero hay que esperar entre 10 y 15 días a que te llegue a tu cuenta………..avisados estáis de donde os metéis

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