2.15/5   (based on 95 user reviews)

DHgate Reviews — DHgate.com is a Beijing-based wholesale website serving more than 400,000 Chinese wholesalers or suppliers and millions of buyers from all over the world. It provides Escrow service to ensure payment and transaction safety.

Founded in 2004, DHgate.com is a Beijing-based wholesale website serving more than 400,000 Chinese wholesalers or suppliers and millions of buyers from all over the world. As a transaction platform, DHgate provides Escrow service to ensure payment and transaction safety. The online wholesale marketplace mainly targets small and medium-sized merchants and sellers registered there over 20 million products covering a wide range of categories, including apparel, cell phones, consumer electronics, health & beauty, etc.
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End Date: 2017-03-31

All Customer Reviews (97)

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  • 1/5
    (1/5) Reviewed by ullah786 on September 7, 2012 #

    i payed for hats from a person called honest-first and he has neither sent my money back neither the hats have arrived been 4 weeks know and the price in uk is 140b=gbp he is also not replyin y=to my messages i would like him to give my money back also get arressted or bannded so he cant do this to any one else

  • 1/5
    (1/5) Reviewed by Eugene on September 2, 2012 #

    i tried to buy an item from one of the sellers on Dhgate.com and clicked on the item twice So was billed twice the seller was sold out of item and and they said i was to get a full refund in 2 or 3 days and when the refund was put back into my bank account .there was only one payment put back this was the $216.43 but i am still owed the other 216.43 i have sent DHgate about 20 e mails about this and i have not recived one reply from them i also sent them all the details of all the mails before but still nothing back . could you please try and get in touch with them about this matter

  • 1/5
    (1/5) Reviewed by Jody on September 1, 2012 #

    I ordered 5 wigs color 27/613. They sent 5 wigs color 3//18/613. Dark brown and red. Way too dark. I wrote them 11 times. They do not reply, or if they do it makes no sense. I keep asking if they have the correct color. I am elderly disabled and poor. And bald!! $100. is alot of money to me. I have threatened them with the better business bureau. Nothing. Do we have any recours at all?

  • 3/5
    (3/5) Reviewed by chigolow on August 28, 2012 #

    I bought a few things from them. Different vendors can offer different experiences. I found they are good about notifying you when your package ships but it can take a long time for stuff to get here from China. Usually anywhere between 2-4 weeks typically.

  • 1/5
    (1/5) Reviewed by peske on August 25, 2012 #

    I spend US$230 to get a smart phone from the seller “onlinesky” in DHgate in May.
    The item came with a wrong adapter, the headset has a gap and easy to dispart, a little paint came off near to the power button, and it does not have any self-memory space for taking one photo.
    I contacted the seller to return the item, but he rejected. So I aksed him to give me the new adapter, cople cover cases and a FT Card. He accepted. After a week, I found the cell phone has intermittently auto shut down problem, so I contacted the seller again asking for refund, but he said after 7 days can’t make any refund, but I can send it back for repair with the shipping fee on my own, or he will reimburse me US$40.
    At that time, I did not want to invest more money on the phone and don’t know how good the techician to repair it, so I still keep the one year repair warrenty in the feture to use, and I want to see any other defected on the phone. I just waited for the accessaries first.
    However, after 1 1/2 months, there is nothing sending to me. So I contacted the seller with my complain and new request: 50% refund, or 30% reimburse me, or fix the cell phone with free shipping. Coincidentally, there is another seller replied me that the seller quited the job. He asked me what happened and what can he do the next for me. I feel very disapoint and regreat to shopping in DHgate at “onlinesky”

  • 1/5
    (1/5) Reviewed by hearatcr on August 20, 2012 #

    Don’t believe the hype about Princess Hair from DH GATE. The shipping was long and then they sent me hair that was less then the advertised 100 grams. They had about 4 or 5 rubber bands wrapped around the bundles and tried to pass that off as part of the 100 grams. I complained and they took over 3 weeks to decide to send me more hair to compensate for the false advertisement of 100 gram bundles. It was more like 93 gram bundles. I weighed it. And it had a smell that would not wash out. Don’t waist your money. BAD BAD Vendor!

  • 1/5
    (1/5) Reviewed by Brive on July 31, 2012 #

    I have bought several products from “asseenontv18” never received the the product and was promised a refund? they dragged it out long enough that when I eventually got sick of the bull$#*! and made I claim through paypal and DHgate it was invalid 🙁

    I will never recommend anyone to use them, they are a bunch of crooks! do NOT use DHgate!!!

  • 1/5
    (1/5) Reviewed by Heatonmisas on July 23, 2012 #


  • 4/5
    (4/5) Reviewed by bogman57 on July 22, 2012 #

    I ordered two gowns from DHgate and they were impeccable. I ordered from another site and it was a nightmare. It really is a hit or miss thing.

  • 1/5
    (1/5) Reviewed by carlesss on July 21, 2012 #

    i purchased the a5000 facebook andriod cell phone,it worked a couple of days and then stopped charging.
    i sent it back to be replaced, they sent the phone back 3 weeks later saying it was fixed.
    when i got it back the battery was dead, and it would not charge at all,i tried both batteries,nothing.
    Ifiled an after sales dispute with cherry@dhgates,who has done nothing, so now they have the phone and my money, as i sent it back to them again.Its been 3 months now since i purchased this phone,this sight is not a goood sight and these people are worst to deal with. now i am boycotting,dhgates-shenzhen the company who makes these fualty phones,and the seller. do not buy from dhgates, they will steal your hard earned money. carl from vancouver.

  • 1/5
    (1/5) Reviewed by jsmith9915 on July 14, 2012 #

    I purchased a rifle scope through DHgate. The item received did not match the description, so I contacted the Seller and filed for return and refund. Finally got return address from Seller and returned item. Uploaded all return shipping information to both Seller and DHgate dispute center. DHgate closed the dispute after asking me to send tracking information that they already had from me. Now I’m out for the cost of the itam as well as the item itself. Will not buy through DHgate again

  • 1/5
    (1/5) Reviewed by Mindy on June 13, 2012 #

    I bought my wedding dress through DHgate. It was AWFUL! They made a bad reproduction of the dress I saw in the picture, which is the same dress I tried on and bought here. I asked for a refund and they tried to give me $40 back and told me that way I wouldn’t have to send the dress back. That is what the shipping would cost! The dress was much more! I tried to talk to the seller first and she says I have bad communication because she can’t understand english well.. That’s my fault!! I can’t get them to help me unless I only get back a VERY SMALL portion of what I paid! Now I not only have to buy another dress but I am out the money I paid them!

  • 4/5
    (4/5) Reviewed by Samuel on March 20, 2010 #

    I look for sellers who have at least 99% positive ratings across at least 200 transactions. Prior to shopping at DHgate, I had no selling /buying experience, but bargain buying from sellers through DHgate got me higher profits and this boosted my confidence and bottom lines too.
    The more business I do through DHgate, the more confident I get of doing well as my customers are also happy receiving great products at unbeatable discounts. Now I am planning to expand my horizons by selling other items too.

  • 2/5
    (2/5) Reviewed by Anthony on March 14, 2010 #

    If anyone ever refers you to a site called DHGate.com, out of China, you can forget about it. They sell junk and you will lose money. We should have known better, but I was convinced to try it and regret that I did. We bought a replica i-phone. After 2 sms the battery is dead and has other problems. As a rule of thumb, never order from an overseas website because if you lose you can’t get your money back. The individual seller said I can return the cell phone, but does not want to give me a return address. DHGate wants me to send pictures and documents that prove that the phone does not work and does not want me to send them the phone for them to look at it.

  • 5/5
    (5/5) Reviewed by David Sabal on March 11, 2010 #

    I’ve been using DHgate for over a year to source cell phones-related items for my online retail business. Their prices are unbeatable and they have really helped to grow my online business. Now I’m purchasing about $2000 each month and much to my delight. I owe all of my success to DHgate!

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