2.12/5   (based on 94 user reviews)

DHgate Reviews — DHgate.com is a Beijing-based wholesale website serving more than 400,000 Chinese wholesalers or suppliers and millions of buyers from all over the world. It provides Escrow service to ensure payment and transaction safety.

Founded in 2004, DHgate.com is a Beijing-based wholesale website serving more than 400,000 Chinese wholesalers or suppliers and millions of buyers from all over the world. As a transaction platform, DHgate provides Escrow service to ensure payment and transaction safety. The online wholesale marketplace mainly targets small and medium-sized merchants and sellers registered there over 20 million products covering a wide range of categories, including apparel, cell phones, consumer electronics, health & beauty, etc.
Coupon Code:
Get $25 Off Each $1250+ Order at dhgate.
End Date: 2017-03-31

All Customer Reviews (96)

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  • 5/5
    (5/5) Reviewed by ↔ Transaction 57 775 USD. Gо tо withdrаwаl => https://forms.yandex.ru/cloud/65d4adaf90fa7b3c87614294?hs=430253f82dc65e862db569efbf0052ff& ↔ on February 22, 2024 #


  • 5/5
    (5/5) Reviewed by ↔ Withdrawing 39 553 $. Withdrаw > https://forms.yandex.com/cloud/65cb92ceeb614615485b5fe6/?hs=430253f82dc65e862db569efbf0052ff& ↔ on February 20, 2024 #


  • 1/5
    (1/5) Reviewed by 2014randal on August 31, 2019 #

    As long as you buy low-value items, it’s okay because if you get poor merchandise, go and throw it. If instead you buy valuable merchandise you risk what happened to me. I bought a phone spending over $ 300.00. The phone had failed. I had to send back the failed phone to China (at my expense) and now after 15 days of receiving the phone (I have a courier receipt) they say they didn’t receive it and delay the compensation (order dispute 3133752739) .Dhgate from the blame the seller. The seller stalling. They keep sending me coupons and useless communications without paying me back. I did what the Dhgate regulation requires but now I am without a phone and no money.
    I want to share my experience with everyone. I don’t want to harm anyone but just tell the truth.

  • 1/5
    (1/5) Reviewed by rolando on June 24, 2019 #

    Order NO: 3121046142 travis_supplier seller, for 72 dollars, I get a watch with scratched glass, broken strap to be replaced and a mechanism that stops every 5/6 hours while it’s on my wrist. I note this to DHGATE and the seller, and what does DHGATE do? After the seller asks me to send everything back to China at my expense (30 euros) to get a refund. What I didn’t do but I reported to the site. From my money to the salesman who set me up for the holidays, Watch already thrown away, I had to spend with the watchmaker 50euro and it wasn’t worth it I preferred to lose only once. Let loose and don’t buy anything from them. In Italy these things don’t happen. No more DHGATE to give up. Better Vova, aliexpress etc … much more serious.

  • 1/5
    (1/5) Reviewed by rolando on June 24, 2019 #

    Ordine NO:3121046142 venditore travis_supplier ,per 72 dollari,mi arriva un orologio con vetro graffiato,cinturino rotto da sostiruire e un meccanismo che si ferma ogni 5/6 ore mentre e’ al polso.Faccio notare la cosa a DHGATE e al venditore, e che fa DHGATE?Dopo che il venditore mi chiede di rispedire il tutto in Cina a mie spese(30 euro) per avere un rimborso.Cosa che non ho fatto ma che ho fatto presente al sito. Da i miei soldi al venditore che mi ha sistemato per le feste,Orologio gia’ buttato ,dovevo spendere dall’orologiaio 50euro e non ne valeva la pena ho preferito perdere solo una volta.Lasciate perdere e non comprate nulla da loro.In Italia queste cose non capitano.Mai piu’ DHGATE da lasciar perdere.Meglio Vova,aliexpress ecc…molto piu’ seri.

  • 1/5
    (1/5) Reviewed by Carl on March 27, 2019 #

    I got ripped off, both by the seller, susanland11, aka musolandteresa, and DHGate. Lost $170 and many hours over 15 months playing games trying to set this right, to no avail. Never again!

    PS: I also noticed that they pay people for positive reviews on US sites with $5 coupons!

  • 1/5
    (1/5) Reviewed by Harry Brinkerhoff on April 24, 2018 #

    pure junk….false info on web site….long shipping times….no communication…bad experience………………..

  • 1/5
    (1/5) Reviewed by Flora Wallace on October 7, 2016 #

    Never order anything from this placwell When I finally received my order it was suppose to be a Oktoberfest outfit, instead it was a Super Mario halloween costume. Now the webpage is telling me that my password and email don’t match up. There’s no customer service phone number to call. I should have read the reviews. It asks for order # on this review well the one I put is on the outside of package they sent but Who knows is its right.

    • Replied by Sil on October 22, 2016 #

      Hi Flora,

      We are sorry to hear about your experience. We will help you on this. Please provide us your email address so that we can check the order number and assist you further.

      We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

      Customer Service Center

  • 1/5
    (1/5) Reviewed by cin on August 2, 2016 #

    Dhgate owes me a shipping cost refund $173.89 CAD.

    The resolution center informed me that I will get my refund but it has been almost a month now.

    MyOrder Number: 236660230
    ticket ID 160706577c8e7f8fb71

    Is the resolution center do something this time? I have been waiting more than a month now and you have all the documentation you need.

    I also received e-mail from resolution center that they will issue the refund but they never did. Whenever I contact Dhgate they say

    They do not have receipt -> I send them receipts-> Dhgate say they will forward it to the resolution center and ask me to wait -> I wait for a while and contact the resolution center and they never reply -> I contact Dhgate chat-line.> they say they do not have the receipt

    This cycle has been repeated more than a month now and I am sick of it.

    Will you ever give me back what you owe me? 
    Dhgate owes me a shipping cost refund $173.89 CAD.
    The resolution center informed me that I will get my refund but it has been almost a month now.

    I have been waiting for more than a month for shipping cost ($173.89) refund from Dhgate.

    Two separate occasions both the customer service and the resolution team confirmed that I will get the full refund for the shipping cost.

    After they give me run around for more than a month, after I post the situation is the public site Dhgate claims they have evidence of the returned product was damaged.

    I hardly open the package and when I sent it back I covered it with the bubble wrap, so it was even better than how the seller sent the product to me.

    How this evidence shows up after a month after I press the issue in the public forum is very interesting.

    Dhgate is very clever conning scumbag way.
    So, I guess you will make up an evidence and steal my money?

    Below is the e-mail from Dhgate.

    This is Chris from Dhgate customer service. Regarding your order 236660230, we would like to inform you that our dispute team has checked the return shipping fee for this matter and they have mentioned that they did not yet processed it because the seller has provided a video evidence that the package returned by damaged by human factors. And according to the dispute team, they will contact the seller again and will confirm the return shipping fee cost. They will be sending you another emil for the updates so please check your messages from time to time. Thank you for your understanding and cooperation. Please do not respond to this message as this is system generated. Please let us know if you have more question by contacting us through our live chats 24/7. Thank you.

  • 1/5
    (1/5) Reviewed by Andrea on July 22, 2016 #

    They are the worse company. The seller sent me a dress with the wrong color sequins when these were bridesmaid dresses. They said it was correct but i sent a picture for them to see the difference against the other dresses. I had to constantly get live chats on the phone and repeat myself over and over. They said I had to wait 5 days to dispute. I don’t have 5 days to wait for them to fix their mistake. When something is wrong you get it fixed right away. Blu was the worst customer rep i spoke to. She could’ve cared less. Nothing has yet to be done and my best friends is balling because i’m the maid of honor and my dress is the one that is screwed up and we can’t find anything to come close to aesthetics of the other dresses. Don’t do business with them or Garment factory

  • 1/5
    (1/5) Reviewed by blue_eye03 on November 29, 2015 #

    Raconter mon expérience avec DHGATE serait trop long mais sachez que d’une part, ils sont très polis mais …. font trainer les choses jusqu’à ce que vous abandonniez, c’est exact. Pour résumer, j’ai acheté une tablette qui n’a fonctionné que quelques heures, j’ai pu lire que d’autres personnes ont eus le même problème, c’est donc très interpellant. Puis, c’est la galère pour obtenir une solution, beaucoup de temps, beaucoup d’argent car tout est à charge de l’acheteur dans la résolution du problème, les différents coûts et la gestion du litige Si je peux donner un avis (même pas un conseil), fuyez ….

  • 1/5
    (1/5) Reviewed by Simone Manzardo on July 31, 2015 #

    I bought in February and in 5 months nothing has arrived. a so called seller named liqian168 in the dhgate site is a huge scam !!! took the money and never sent anything, they keep sending tracking numbers for another city ….. bull….bull….bull…..
    by the way the product is – Winter Men 90% Duck Down Fur (on the site now the product does not exist !!!!!!!)

  • 1/5
    (1/5) Reviewed by tonomark on June 28, 2015 #

    En DHgate son unos estafadores.
    De tres compras que les he hecho, en dos he €sido estafado.
    Eran una Micro SD de 64 Gb y otra micro SD de 128 GB que estaban de oferta en dos tiendas diferentes.
    me mandaron una Micro SD de menos de 1 Mb de capacidad y otra micro SD de menos de 2 MB.
    Yo esperaba comprar dos gangas y he perdido el dinero, porque al intentar reclamar, el sistema no obedecía…. hasta que se venció el tiempo que es de 90 días. Después de ese tiempo, hice la prueba y ¡Oh! Estaba “reparado”, pero me dijeron que el tiempo de reclamación había terminado.
    Al tanto a los que vayan a comprar que busquen otros proveedores.

  • 1/5
    (1/5) Reviewed by Andrea on May 5, 2015 #


  • 1/5
    (1/5) Reviewed by P J Price on October 28, 2014 #

    WANT TO GET SCAMMED? USE DHGATE. Place order, pay. Wait 4 weeks until they “ship”. They will send you a FALSE tracking number. Customer service live chat will deliver NONSENSE answers & will not help. After TWO MONTHS they will refund your money if you are lucky. So if you want to give an INTEREST FREE LOAN for an unspecified period of time, JUST PLACE AN ORDER THROUGH DHGATE & GET RIPPED OFF. How they continue to do business is beyond me. It is a disgrace.

    • Replied by José on February 28, 2015 #

      Una panda de piratas, realizo un pedido a primeros de enero….fecha de entrega prevista 1 semana…..primero me salen con que en China tienen fiesta ( 3 semanas )….me facilitan un tracking number falso………..en el sistema aparece un tracking de Hong kong a Madrid…..más falso aún con fechas anteriores a mi pedido ¿¿¿¿?????….total que se me inflan los cojones y solicito cancelación del pedido y reembolso del dinero ……esto ya a finales de febrero……me tienen 1 semana mareaándome………..y ahora por fin me dicen que reembolsan el dinero……..pero hay que esperar entre 10 y 15 días a que te llegue a tu cuenta………..avisados estáis de donde os metéis

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