1.53/5
1.53/5   (based on 77 user reviews)

DHgate Reviews — DHgate.com is a Beijing-based wholesale website serving more than 400,000 Chinese wholesalers or suppliers and millions of buyers from all over the world. It provides Escrow service to ensure payment and transaction safety.

Founded in 2004, DHgate.com is a Beijing-based wholesale website serving more than 400,000 Chinese wholesalers or suppliers and millions of buyers from all over the world. As a transaction platform, DHgate provides Escrow service to ensure payment and transaction safety. The online wholesale marketplace mainly targets small and medium-sized merchants and sellers registered there over 20 million products covering a wide range of categories, including apparel, cell phones, consumer electronics, health & beauty, etc.
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End Date: 2017-03-31

All Customer Reviews (79)

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  • 1/5
    (1/5) Reviewed by safile on November 23, 2012 #

    DHGATE and MYESTORE ARE A TOTAL RIPOFF!!!

    I purchased multiple licenses for a name brand security software from MYESHOP on DHGate. I received the license activation codes through the DHGate system messaging service after I made the payment for the purchase.

    When I went to install the license codes they did not even match the number of fields or characters required by the software.

    I contacted the seller MYESHOP using the DHGate chat feature in accordance with their dispute policy. When I asked for valid licenses or a refund MYESHOP tried to pretend that they had just bought the store and did not know anything about the transaction. When I persisted they dropped the chat session.

    I contacted DHGate directly and explained the situation. They told me that too much time had elapsed since the purchase and that I needed to contact the seller directly which I had already done. Then they asked me to complete a satisfaction survey.

    I have since reviewed countless complaints by people who were ripped off by DHGate vendors. Obviously there is little recourse if you run into any kind of a problem.

    Don’t waste your money or time with DHGate. Any transaction you make there is like gambling in a rigged casino. If you get really lucky you might “win” and get what you ordered, but most of the time you will just loose your money.

  • 1/5
    (1/5) Reviewed by sumissi on November 11, 2012 #

    I ordered bracelets in September. I gave them a month to get here. They never arrived. Seller says he sent them on Sept 19th but there was no tracking number. I complained to DHGates thru their terrible website. I have now been trying to get a refund with no luck! Please to whom ever reads this, Do Not Order from this site. I doubt I will ever get my money or bracelets!

  • 1/5
    (1/5) Reviewed by Torveis on November 2, 2012 #

    Website for scammers. Almost all sellers that have good prices do not respond to inquiries.

    I ordered a tablet PC at a good price. First come to the point that the goods shipped, and even sudden cancellation. “The seller has requested a refund.”

    Well would it! But no refund on DHgate is an action that takes 15 working days. In general, I now no money and no tablet. Seller disappeared immediately and unresponsive.

  • 2/5
    (2/5) Reviewed by omsfast on October 27, 2012 #

    I ordered a flashlight made by Jetfast and certified for use in the Oil, gas and mining industry. Electrical items made for this industry have to be made to a higher standard or stronger. They also cost a lot more and unfortuantely unobtainable where I live. I needed one quick so the item plus express mail was about $153. Shortly after ordering I noticed that the flashlight had disappeared from DHGates website so I sent an email to the supplier, Pyjade008. He sent one back that said, basically, no problem its being sent now. When it arrived however, it was made by Camel, not Jetfast and it was not certified for use in hazardous areas, i.e. oil, gas and mining industry, therefore useless to me”. The invoice that came with it said $30.. Pyjade008 at no time advised me of the substitution or that a refund was in order, he simply said he had run out of that item and could not give me a full refund and that I had to pay to send it back to him/. Disagreeing with that I put it to DHGate arbitration;. They said that unless I returned it within 10 working days I will be deemed as accepting the item and will be due a rebate of only $60,. Otherwise I have to send it back and accept the postage costs and because I will not get a refund until Pyjade008 acknowledges receipt, if it goes missing enroute, I will end up paying the full amount and get nothing in return.. DHGate’s own website does state that returned items postage is paid for by the buyer’. Well, I can understand that for items ordered by mistake, i.e. wrong size, wrong colour, but, where the seller has deliberately sent the wrong item I can only strongly disagree. I am now waiting, depsite asking for it twice, the sellers return adress. I will have to take a hit on the registered postage and end up with nothing to show for it.

  • 1/5
    (1/5) Reviewed by furprized on October 24, 2012 #

    This company is a den of thieves. Order 10 DIMMABLE LED WARM WHITE Candelabra Bulbs from FOCUSLED through DHGATE.
    Items that arrived were not dimmable, flickered, and were not even the same color or warm white. Seller was crook & wouldn’t refund. Waited a month to go through Dispute Process for Buyer Protection Plus and submitted photos & then videos, and never got any refund. Their feedback system is a fraud. I can’t even leave negative feedback for the transaction.

    STAY AWAY FROM DHGATE.COM they will steal your money.

  • 1/5
    (1/5) Reviewed by angw125 on October 22, 2012 #

    They sell fake goods! None of my mobile accessories is usable now and i cannot claim for my money as they dont respond to my emails. I find really hard time with chargers and cables, which i finally reordered from other online stores like Chinabuye, better electronic quality and good customer service. I wont shop ever with Dhgate, especially for their poor customer service.

  • 1/5
    (1/5) Reviewed by Ebruail on October 21, 2012 #

    I ordered the Ladies White Gold Finish Diamond Engagement Ring Wedding Band Bridal Set 0.33 Ct and when I went to open the package (that had $1.00 give on the back of the package in which it came in) I did not receive this particular ring in the mail, oh no…instead I received a ring that could not ever be the ring in which I ordered, nor did it look like the ring in which I ordered. I paid the wholesale price from the store of the ring which $54.72.

    I ordered the ring on the 18th of September 2012 and they took the $54.72 amount out of my bank account on the 20th of September, 2012. There was also an overseas processing fee that was hidden of 1.83 posted to my credit card as well. I feel like I have been robbed and I do not feel as if it was fair that this was allowed to be done to me and I don’t feel as if the store should get away with doing this to me or to anyone. I wrote them several times to ask them why they did this to me, and the store and DHGate never got back to me.

    I tweeted DHGate, and I sent them an email through Facebook, and I have not gotten any word from them as to a settlement in this case. This company and this site is getting away with ripping innocent people off and I don’t think they should be able to continue to stay in business doing this stuff. We want to receive the products in which we buy, and we don’t want duds in their place being passed off as the products in which we thought we were going to receive.

    I need this company to be in trouble, and I need them to refund my money. If I would have wanted a bubble gum machine ring, I would have gone to get one from there, they robbed me out of my money. And when I went to write them, the dreamsmallshop did not exist anymore. Imagine that!

  • 1/5
    (1/5) Reviewed by RO on October 20, 2012 #

    I PLACED AN ORDER ON DH GATE AND I PAID THROUGH WESTERN UNION QUICK COLLECT AND I HAVE REQUESTED A REFUND BECAUSE THE COMPANY KEEPS STATING THEY NEVER RECEIVED THE MONEY. I CONTACTED WESTERN UNION DAYS AFTER AND THEY TOLD ME THE MONEY WAS PUT INTO DH GATE’S ACCOUNT THE SAME DAY. I HAVE BEEN GOING BACK AND FORTH WITH THE COMPANY THROUGH EMAIL. THEY KEEP SAYING THEY DIDN’T RECEIVE THE MONEY. I SENT THEM MY INFO SEVERAL TIMES AND THEY KEEP PLAYING GAMES. IM FED UP

  • 1/5
    (1/5) Reviewed by Inna on October 14, 2012 #

    WARNING: To ANYONE who see’s a site called http://www.dhgate.com .
    My mom ordered a dress on their site and those emmmmmeffffferrsss scammed her.
    DO NOT ORDER FROM THEM, it is a MAJOR scam!!!!

  • 1/5
    (1/5) Reviewed by ssimber on October 11, 2012 #

    I ordered a set of tubular lock picks to open a gun cabinet that I had lost the key for. The seller was wd2002trade and the item was purchased for $34.20 including shipping. A very good price.

    This order had the “Dispatch Pledge” guarantee. This means that the user must provide a valid tracking number and ship within 48 hours. If the user fails he/she is deducted $20 as a penalty plus the buyer is awarded $30:
    http://www.dhgate.com/html/seller-guarantee-services01.html

    In my case, the seller created a tracking number very quickly but waited 10 days to actually ship it. It arrived at the Shanghai postal facility 10 days after the order. This made total ship time 36 days. During this time I noticed there was no activity for 30 days and requested the refund plus the $30 guarantee fee because the user failed to dispatch the package within 48 hours. At day 34 the user said he contacted dhgate and I would receive a full refund but this did not happen.

    2 days later I received the package but only the 7.5 mm tool was there, the 7.0 and 7.8 and the measurement tool were missing. I then changed the request for refund to false advertisement. And they went through the process of arbitration and refunded me $22.40. I am still entitled full refund plus the $30 guarantee fee. $41.80 is still due. This took 2 months to work out to this level. I promise to never do business with this company again and to report this to ripoffreport.com until this is paid. They allowed this user to remain a seller after multiple bad feedback for the same issues. I could never use the 7.5mm product so it is useless to me.

  • 1/5
    (1/5) Reviewed by nemprove on October 2, 2012 #

    After sending payment for my order, the money came off my account and now the order is stuck on pending payment verification. The seller tells me that there is nothing he can do and supposedly chases the Company… The company only replied once, telling me to confirm the payment with a 6 digits number From my bank, which I have done.

    regardles my múltiple notes to the comPany, still no answer after a week…and my money is gone!!

  • 2/5
    (2/5) Reviewed by ferefe on September 30, 2012 #

    seller send me wrong cellphones and on top one died and the other most features do not work such as clock any chat apps msn yahoo and the like you cannot download anything off the wifi the tv analog captures 2 snow stations

    All in all a 5$ value cellphone not woth a dime

    SELLER WILL NOT REFUND UNLESS I SHIP BACK AT MY COST WITH A TRACKING # THIS IS A COST OF OVER $100 TO CHINA FROM CANADA AND PHILIPPINES

    MY CREDIT CARD WILL NOT RFUND ME SINCE THEY OFFERED TO REFUND I I SENT BACK …

  • 1/5
    (1/5) Reviewed by Jen on September 29, 2012 #

    Run, don’t walk, away from their custom clothing division!! I have a performing group in Chicago and we ordered 5 custom-made dresses from one of DHGate’s sellers (Sunvary) in late 2011. First note, their payment system was NOT set up as presented on the DHGate site as they wouldn’t start my order until my payment cleared… But the dresses showed up as promised and were fantastic! So we ordered a second set of “summer” dresses in May, 2012. When they showed up, I was flabbergasted! They were as awful as the first ones were terrific! Poorly made, ill-fitting, scarves sewn on backwards, crooked zippers, crooked bra pads and a bra pad sewn into the bottom hem of one! A total wreck! I contacted our previously friendly Sunvary rep and was told to send pictures. I did. Then they dropped off the planet…a total scam!!

    I received NO replies to my repeated weekly attempts to get information about my refund. Until today when I was politely told I had waited too long and the 120 day review period was closed… again, total scam!!

    I went back to DHGate Customer Service directly to report them and as I went back to my Message Center inbox to re-create the timeline of SUNVARY’S neglect, MY INBOX MESSAGES HAD BEEN DELETED!!!!! There was no longer ANY PROOF of my conversations about this order – at all!!!

    I lost $600 to this site and will tell everyone I can to AVOID THEM AT ANY COST!!

  • 5/5
    (5/5) Reviewed by omsyard90 on September 21, 2012 #

    just received my China make DHGATE bridemaid dresses, and i have to say i LOVE them!!!! they are absolutely perfect – i cant fault the sewing or colour or anything!! (although i dont have a sewers eye but still)

    i could not be happier!!!

    i wil post pics when i get home and try one on for fun 😉

    now just hoping they fit my bridemaids – but the sizings look pretty spot on!!!

  • 1/5
    (1/5) Reviewed by byamped on September 10, 2012 #

    Regarding order PO #: 1231188321 and after I wrote a positive feedback on your product. When I started to use al of the 6 Pcs. I found that all of them are FAKE CAPACITY usb flash drive. They were supposed to be 32GB which actually are not and one of them is 8GB and the others between 2GB and 1GB and they were initialized from your side to appear as 32GB. This is too bad and it happened with me with 32GB microsd order. Now what I can do when it seems that it is common in the filed of SD and USB storage when it is ordered from CHINA to have a FAKE product. I will complain to DHGATE buyer protection since I am cheated for about 100USD. Sorry for ordering from your company and you should check your product before selling them to the customers.Order details: PO #: 1231188321 , cart item: fast delivery mini- Wholesale 32GB usb flash drive Item code: 95451129 , Shipping method: HONGKONGPOST , total cost: 61.56USD If you have a representative company in the USA , I can send this improper items on addition to another FAKE microSD 32GB (Order Number: 1231922182 with cost 37 USD) to the same address inside USA

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