1.3/5   (based on 27 user reviews)

JenJenHouse.com offers wedding dresses, bridesmaid dresses, prom dresses, evening dresses, formal dresses, flower girl dresses, mother of bride dresses, and wedding accessories etc.

JenJenHouse.com is an online apparel retailer, providing wedding gowns, special event dresses, wedding party dresses, and accessories.

Contact Information:

Address: N/A

Tel: N/A

Payment Methods: PayPal

Shipping Methods: UPS, DHL, USPS

Domain Name Register Date: 2010-10-03

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All Customer Reviews (28)

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  • 1/5
    (1/5) Reviewed by Ontraze on November 1, 2012 #


    • Replied by meagan on October 15, 2013 #

      I am currently trying to return a dress that is not like the picture and they of course told me there was no problem with the dress and then later offered me a 10% discount. I read this review of yours and emailed jenjenhouse telling them I would contact my bank about the matter and now they are offering me 40% of what I paid for the dress. My question is, what can your bank do about it?

  • 3/5
    (3/5) Reviewed by Kathari on October 27, 2012 #

    I have just ordered shoes from JenJen house and am very scared now. They looked stunning in the photo and were on a great sale. Thankfully they were only $40 so if they are horrible it doesn’t matter. I’m greatful for this site as I won’t purchase from there again. I think the lesson learnt is for special occasions to buy through a reputable store that is well known world wide or to buy in person. Then there is no risk as you can see it in person.

  • 1/5
    (1/5) Reviewed by okeedow on October 25, 2012 #

    Ladies please be warned that this place does terrible work. I paid $645.00 dollars for 4 dresses for my sons wedding. They changed the promised date 3 times! (do not believe them when they give you a date!) 1 never came! 2 looked nothing like the picture and had badly snagged lace and were horribly sewn (they seriously looked like Halloween costumes sewn by a 10 year old). The little one for my granddaughter was the only one wearable! They say they give you 7 days to get a return number if it was sized wrong or damaged damage, but they then ignore your emails for 7 days making it impossible to get a return number!!! We were left running around the night before my son’s wedding trying to find dresses. Seriously, do not waste your money here!!!! These people are very dishonest. I plan to put the word out on every website I can find to keep people from being robbed like I was. I have four girlfriends that have seen the dresses, they were appalled at the workmanship and have offered to help me get the word out!!! Ladies please beware… I learned the hard way. They delete negative reviews from their website and facebook as soon as you post them.

  • 1/5
    (1/5) Reviewed by Tibut on October 16, 2012 #

    This is the very worst online experience I have ever had, and I do a lot of online ordering! When we received the dress we ordered for my daughters homecoming, it arrived first thing we noticed is that the color of the beading was not the color that was shown on the website, it was suppose to be siver and it was some ugly gold and brown beading! Secondly the beads were falling off the dress the minute we took it out of the package! After contacting them the very next day, via their stupid ticketing response system, because there is no phone # to call, and following their return policy instructions exactly, I have yet to receive the necessary return authorization # to receive credit for the dress and return to them as they indicate is their policy! After several, I mean several attempts to receive this needed return information, they have now responded with the following: “Thanks for your reply!
    We do appreciate your business. You have to understand that each of our dress is made from scratch after the order is placed. So our return policy is different from those off-the-rack. We would accept the return only when the dress is defective, wrong size or wrong color.
    But we do want to give you a satisfactory solution. Therefore, we have been trying to apply for a better solution. After discussing with our manager, we are willing to refund you 35% of the dress value. Hope we could meet halfway”!
    Seriously!!! The return policy does not state anything about the dress having to be off the rack and the stupid dress was defective, so needless to say it appears I’m stuck with a dress I do not want and also had to end up purchasing another dress for my daughters homecoming so it was a very pricey lesson learned!! I only wish I had researched this company and found this website prior to ordering the dress! NEVER AGAIN!!

  • 1/5
    (1/5) Reviewed by Jo on October 14, 2012 #

    I purchased a dress for my son’s wedding {on1/5/13}and i didn’t like it, plus the zipper was so hard to pull up my sister cut her finger on it. They tell you if you want to return merchandise it must be within 7 days that you contact them online and they will send you a return bag, however they make themselves impossible to get ahold of. You can’t call them because calls don’t go through, tried online and filled in the information buy it wouldn’t let me submit it because it said i needed to send in a picture of the dress, which i never took so i couldn’t get past that. No one EVER mentioned i had to do that, so i finally found a live chat line which was supossed to be for questions before a purchase but i used it anyway several times over the next 3 weeks, begging them to send me a return bag. I need this refund so i can get another dress for my son’s wedding{i’m not rich}. I got a response saying ‘prosessing’ but it’s been long enough, they never intend on giving me a refund and i’m angry. I plan on putting the dress in a package and sending it back so they can’t say i didn’t, but i have noticed 3 different adresses for them. The one above, one in China on the invoice and a Kowloon Bldg 555 Nathan RD Mong Kok. The # to reach them at is 85281972796, good luck w/ that. I am very frustrated, my family says let it go, but i can’t. It’s alot of money for a person on a fixed income and it’s the principal of it!! How dare they do this to people? I don’t like feeling stupid, i won’t be a victim. I appreciate any help at all you can give. Thank you. Jo

  • 1/5
    (1/5) Reviewed by unirwe on October 12, 2012 #

    Don’t buy any dress from this place.
    I ordered a dress from this web, first of all, they missed the deadline, secondly the dress is absolutely not like the picture, and, they changed the picture on their web. After they made this dress, So, I actually got this prototype they simulated and it is awful. (See the two pictures attached – fortunately I saved the original picture it was on their web when I placed my order).
    I asked for return and refund, but in order to contact them, the phone # is not working, the only way is open the ticket in their web, but they deleted it and ignore me.
    Frustration!!! is all I got.
    Someone has to stop them cheating on people. I hope I did search on the web about their review before I order it, there are so many angry customers, I don’t know about the good reviews, it looks suspicious.
    I have NEVER had experience like this, I can’t believe how they can still be around.

  • 1/5
    (1/5) Reviewed by Revoe on October 11, 2012 #

    I purchased a dress from Jen Jen house hong kong the dress has little holes on the bodice it is faulty! I have tried to contact the company vis phone and email and no one has called or contacted me. I called and email the same day the dress was delivered it has now been seven days of trying to talk to someone about how to return the dress and no one has contact me! I am so very upset about this not to mention I have to now buy my daughter another dress I just don’t have the money to do that! This company should be shut down.

  • 1/5
    (1/5) Reviewed by Amhowers on October 6, 2012 #

    When I bought the dress for my homecoming, there was a different picture uploaded of a dress similar to the dress now up; I wanted a dress closer to the first picture uploaded NOT the picture now. They changed the picture of the dress after my dress was already purchased. It gets worst! The dress I got does not near have the quality of the dress in either of the pictures uploaded. I spent a lot of money for this and got a dress probably on worth half the value because everything looked hastily sew on. ALSO, I ordered a customized sized because I tend to be smaller than the normal small but the measurements did NOT follow the ones I sent them, so the dress looks like it drowns me now. I was actually excited to wear this for homecoming before I saw the actual dress… 🙁 AND THEY STILL HAVE NOT CONTACTED ME) Tell people about this if they are considering buying.

  • 1/5
    (1/5) Reviewed by Dostsms on September 27, 2012 #

    I bought a dress from JenJen house and it was a disaster. It was nothing like the picture, it was extremely ill-fitting, very ugly and a huge disappointment. I wanted a refund for my dress, or cost for the alterations and they are ignoring me. They have not responded to me at all! Also, they took down the picture of my dress on their website! I have taken the dress in to get altered and it will cost me another $150.00. I am so angry. This company is just out to get your money and they dont care about the end product they give you.

    This is just a warning for anyone who wants to buy from this website!!!

  • 1/5
    (1/5) Reviewed by sevelog on September 21, 2012 #

    Don’t buy from jjshouse or their site Jenjenhouse.com. Its a scam, where they take your money, sent you a cheaply made, dress that would cost less than $50 and then not even reply when you ask for a refund! Ordered my formal dress, and now I feel completely stupid for actually believing this. Just don’t risk it.

  • 1/5
    (1/5) Reviewed by tguscer on September 19, 2012 #

    I ordered three dresses from JenJenHouse and two of thenm are sleeveless although they had sleeves in the pictures. I want to return them but cannot get anyone.

  • 1/5
    (1/5) Reviewed by centsre on September 16, 2012 #

    I wish I had read the reviews on this website before buying a dress from JenJen House. The biggest waste of money, please think twice before doing so.

    I paid for the dress to be custom made and when it arrived it was a couple of inches too big around the bust and the halter neck and it was nearly mid calf length and not knee length. Because it had been custom made Jen Jen will not although me to ask for a refund. The customer services rep told me that custom made dresses are often made 1 inch either side of the measurement given which is why it is too big. I think I was just sent a standard dress size that had not been changed. It will cost a fortune to make the dress fit and is unwearable as it is.

    The dress was also shipped from China and I had to pay import taxes on it – something else that is worth thinking about.

  • 1/5
    (1/5) Reviewed by Etailun on September 14, 2012 #

    Horrid to deal, with, my garment is not what I wanted, they refuse to assist…When you open a ticket they close it so you cannot persuade the return…They ask for photos but block the area to upload!!!

  • 1/5
    (1/5) Reviewed by Andiate on September 12, 2012 #

    I ordered a dress from jen jen house, quality terrible, bad stiting,beads on dress scarce and cheap and the waist arrived with pleats, whne this was not in the image. Emailed 5 times as policy states to contact within 7 days, with no repsponse. I have now lodge a claim to get my money back from paypal

  • 1/5
    (1/5) Reviewed by Miliza on September 10, 2012 #

    This site is the reason people say buyer beware. I ordered a chiffon tea length (just past the knees) dress and received this hideous dress that was made from fabric you’d make curtains out of-not chiffon and the dress went to my ankles and I’m 5’7″ so it’s not like I’m short and they can use that as an excuse to why the length was wrong. The design seemed off, it looked like a cheap knock off of what they had pictured and described when I bought it. The seams weren’t inline, there was like an inch and a half of fabric tucked into each side, the dress looked like it had already been altered before I got it. There were no tags, not even sewn in ones, which is very suspicious, if it was a designer they tend to like to take credit for their work. So it was obviously a used knock off dress that they didn’t even bother to get the right fabric for.

    Then when trying to return it, their return guidelines say I should be able to get a full refund back including shipping since they shipped me the wrong dress. They wouldn’t even deal with me until I got PayPal involved. Then they offered me $45 when I payed $110. PayPal said I could get a full refund back, I just got to ship it back—-fine I DON’T WANT IT!!! One big problem, they’re located in Hong Kong and the cheapest I found to ship it was $98. So PayPal told me to wait and they’d ask JenJenHouse to make a better offer. So they offered me $46. They are SCAM ARTISTS!!!!!!! DON’T BUY ANYTHING FROM THEM!!!!

    I also reviewed the dress on their site, gave them 1 star and wrote an honest clean opinion on the dress-terrible and poorly made. They first published the review but published it with 5 stars—uhhh NO!!! then a few days later they deleted it altogether. Those reviews of the dresses are all fake! It is a bit suspicious that EVERYONE would give them 5 stars, every single dress? Not a 4 star anywhere? Also their “sale” keeps recycling and starting over again, just a way to lure you in and make you feel like you should purchase right away. I had to order this as a bridesmaid dress so didn’t research much cause everyone assumed someone else did, so they scammed a good group of us with the same horrible dress.

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