1.3/5   (based on 27 user reviews)

JenJenHouse.com offers wedding dresses, bridesmaid dresses, prom dresses, evening dresses, formal dresses, flower girl dresses, mother of bride dresses, and wedding accessories etc.

JenJenHouse.com is an online apparel retailer, providing wedding gowns, special event dresses, wedding party dresses, and accessories.

Contact Information:

Address: N/A

Tel: N/A

Payment Methods: PayPal

Shipping Methods: UPS, DHL, USPS

Domain Name Register Date: 2010-10-03

There is no coupon code for this store now. If you know some valid coupon codes, please contact us. We appreciate you sharing them with us.

All Customer Reviews (28)

1 2
  • 2/5
    (2/5) Reviewed by aliya on January 2, 2014 #

    Be cautious!! JenJenhouse is scam website! Payment has been taken nothing showing on my account and none has responded to my emails.I can not wait any longer.Will cancel the order and try Abbydress instead.

  • 1/5
    (1/5) Reviewed by Susan b on June 20, 2013 #

    Beware this is a rip off I bought 2dresses from here I needed a bust of51 inch and they are 42 and these slime balls won’t refund my money I am not the only person who has had this problem,oh yeah this company is in China so if you have a problem there is no recourse and I wasn’t told but there was also a $58.04 fee to pay once the dresses got here

  • 1/5
    (1/5) Reviewed by fake on May 14, 2013 #

    They claim to give you a refund if the dress is not what you want bit they lied.I ask for my dress size and it was too small now they don’t want to give me a refund claiming that I’m fat.

    Then the dress is uneven at the bottom they claim is ok. It horrible the color and material are cheap. This is truly a scam site.

    I want to let everyone know that their site is a fake.They steal money, now I have no dress for my graduation or the prom I’m devastated people like that should go too jail for fraud and reported all over the news.

  • 1/5
    (1/5) Reviewed by poor service on April 26, 2013 #

    I ordered a dress to wear to my daughter’s wedding. I ordered according to their sizing and it came too small in
    the bust. Also it has a built in bra, which I was unaware of, and it was very tiny and placed very high on the dress. I
    was unable to zip it up and the gap was quite large. Even if
    it had fit, the placement of the built in bra was way too high.
    I was made to believe by their website that I had 7 days to
    return the dress, but now I see they will not accept a return even if the dress does not fit. Very poor service and deceitful. Never buy from this company.

  • 1/5
    (1/5) Reviewed by Speci on April 12, 2013 #

    I ordered a dress from Jen Jen house and it fits bad I am trying to return the dress cant find a phone # or a return address.And they said wont take back or refund money if the dress dose not fit.

  • 1/5
    (1/5) Reviewed by Alicia Cassidy on April 10, 2013 #

    UNLESS YOU LIKE TO GAMBLE, DON’T WASTE YOUR TIME! I purchased this dress online to wear to a military ball. After receiving the dress in the mail and trying it on I noticed the sewing on the dress was very poor, and the top bustier stuck out straight due to poor quality, and extra fabric. I contacted jenjenhouse within their 7 day period to try to reach a resolution. When I received a response to my email the representative advised me the dress was fine and it just needed to lay flat after being shipped. I explained to the seller that this dress is not designed according to the shape of the dress. The cups of the dress are not in line with the body of the dress, and the seam down the side is very ragged and bunched together as if someone took a larger dress, and sewed it smaller within minutes. They denied my request to return the dress and offered a 15% refund if I would keep the dress. According to their guarantee they promise to make good quality dresses, and meet the demand of their customers, and they have not. I paid $166 for a dress that I cannot wear due to it not being sewn together properly. Per their return policy, and website states, I contacted them regarding my issue within the 7 day period, I should be able to return my item as their policy allows. If you are able to take a risk and try your luck at ordering from them then go for it, otherwise go with a reputable company that provides customer service to save the headache. ***One thing to take note on with any and all of the bad reviews is that they give the same response “Our after sale team with reach out to you” that is their way of dodging responsibility. They make cheap, poor quality dresses, and nothing can be done if you are not satisfied with it, but since that is a bad sales ploy, it’s not listed on their website. I’m glad I experienced their service before I ordered my bridesmaid dresses. NEVER AGAIN.

  • 1/5
    (1/5) Reviewed by Scetand on January 8, 2013 #

    JenJenHouse is a Scam. Their dresses do not look like the beautiful pictures. JenJen removes all comments to the contrary. Their return policy is non existent. They tell you to take it to a seamstress to be remade at your own expense. Then have the nerve to ask if you are satisfied! No I am not satisfied with your reply. You have not told me how to return the out of date dress you are selling me that has been around the block for a few years. What good has it done your customers to do the right thing in following your return policy when you have not honored your own policy and will not under any circumstances be able to return it. The only option you offer is for customers to take it to a seamstress to have a new dress created from your rags. I will let people know what a waste of time it is to try to get you to do the right thing. If you are serious, credit my American Express account for the $216.97 I paid and tell me how to return your dress.

  • 4/5
    (4/5) Reviewed by Mrs on December 7, 2012 #

    Got my two bm dresses from here & honestly couldn’t be happier with them. Neither could the girls & they’re a really lovely fit.
    They were great at communicating with me, prior, during & after the purchase. When the dresses turned up I was charged duty on them – all in all, they cost me about E170 each with the duty taken into consideration, so it wasn’t THAT much cheaper then if I’d gotten them here – however, they are gorgeous, I had my choice of colour & they were sewn to the girls exact measurements, which means they’re a beautiful fit.

    I would say, the BMs dresses from JenJen house are amazing. I have also ordered a number of cocktail dreses off light in the box & genuinley can’t fault them. I’ve had them custom made & have always been super impressed, having said that, a wedding dress is a little different!!!

  • 1/5
    (1/5) Reviewed by Coll on November 22, 2012 #

    I have to agree with the other bad reviews. I ordered 2 pearl pink flower girl dresses from them and they are 2 different colors. When I complainted to customer services they tried to say its because I ordered them at different times. I explained to them the color on their swatch card (which you have purchase) is not near the color they sent me and in fact it looks like they sent me a pink dress and a pearl pink dress. They finally admitted it was their fault and would refund my money and make me a new dress. I declined. I don’t want anymore dealings with this company ever again!

    I also ordered a wedding dress which I wanted in pearl pink I email them first and asked if I could have the dress in pearl pink and they replied, “yes”. I ordered the dress in pearl pink and it came to me in pink. After I emailed them they said they would refund my money and to send the dress back and they would make it in pearl pink. It cost me $30 to send the dress back, I reordered it and they replied the dress could not be made in pearl pink. I was livid!. I received the dress remade for me and this one was very poorly made. I took it a seamtress and she made it beautiful! Do NOT order from the web-site.

  • 1/5
    (1/5) Reviewed by Tayenic on November 22, 2012 #

    JenJenHouse is a scam!!! I ordered a dress from them, as I was a bridesmaid in a wedding. My measurements were EXACTLY a size 10…the dress came 2 sizes too big! I wrote them 3 emails a day, for the 7 days that they say you have to contact them by in order to exchange/return. GUESS WHAT?? They never replied to ANY of them! AND there is no phone number to call. So basically I was screwed and had to pay $160 in alteration fees!!! Save yourself the trouble and buy elsewhere. Their “Return” page seems all good when reading it, but the do not abide by it. You’ll get your dress, but don’t plan of returning/exchanging it ever, or even talking to anyone through “customer service” for that matter.

  • 3/5
    (3/5) Reviewed by tabled on November 17, 2012 #

    My sister got her bridesmaid dresses from here, and while they are lovely quality, the shipping/delivery/customs cost was absolutely extortionate.

  • 1/5
    (1/5) Reviewed by daystpand on November 14, 2012 #

    DO NOT USE THIS COMPANY!!!! I bought a dress a month ago, paid the extra to have it made to size, was even measured by a professional. Got the dress and it was a whole size too big and very poorly made. The beading was off center and the seams weren’t even straight! It even had a tuck in the fabric at the very front of the dress, so very visable, where the material had gotten caught up in the seam!! Very unhappy and cost as much as the dress just to get the obvious mistakes fixed and all they would refund was $30 from a $180 dress. So as a previous customer who has seen the quality of their work DO NOT BUY FROM JENJENHOUSE.COM

1 2

Share a review

Your email address will not be published. Required fields are marked *

enter your order number







Free Shipping on Orders $69+ at BerryLook.com

Store Tags

 Click to copy code and open coupon link.