TOMTOP specialize in video games, computer accessories, Mobile phone accessories, clothing, home and garden items, jewellery, media player, car accessories and so on.
video games, computer accessories, Mobile phone accessories, clothing, home and garden items, jewellery, media player, car accessories and so on.
TOMTOP established in June, 2004. A China wholesale and retail Online Shop with Diverse Products where you can buy China Products at Best Price with Free Shipping to worldwide and Free Coupons!
Coupon Code:
Get $3 discount for Portable electric massager treatment of various joint pain and Back pain 8 Mode / 10 Intensity & Speed Adjustable / Pulse Massager / Muscle Stimulator
End Date: 2017-09-30
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Order number AN19B03T3520-21SWW2
My drone battery was sent after 9 days and it was faulty / defective / dead. As requested, I sent a detailed description and a video to the company. Kelly, in the warehouse customer service said I must pay the return shipping cost (€25) or they would offer me €4 for me to get it repaired. This was then increased to €7 and the to 50% which is €20.12.
After 3 days of arguments, several e-mails, and only after I posted negative reviews and threatened a Paypal claim, the company agreed to a full refund, but would not reinstate the points I used to part pay for the order, so I did not get the “full refund” promised. .
If you want to risk a purchase from this dispicable company, then you should use Paypal, which gives protection. If you encounter a problem, then contact Tomtop customer service. If they mess you around, then post negative reviews everywhere and threaten to file a Paypal dispute. This will get their attention. If you do not get satisfaction, register the problem with Paypal, who will review the case and has the power to refund you. If you register the problem with Paypal, DO NOT CLOSE the file unless the case is resolved to your satisfaction, as once closed, the file cannot be reopened.
I have had other successful purchases from Tomtop, but when things go wrong, their back up service is terrible. They will try everything to avoid responsibility and will try to intimidate. Stand your ground and you will eventually get what you are entitled to.
5 months later and this order has still not arrived….
Order number No.AN18I23K1108-GFNI9D
Total Amount EUR 68.79
Order Date 2018-09-23 11:11:08
Standard Shipping
8 months later and this order has still not arrived….
Order number No.AN18F21H3631-JNK5PJ
Total Amount USD 239.77
Order Date 2018-06-21 08:36:31
Shipping address
Shipping method Priority Shipping
I have had mixed experiences with Tomtop. They totally screwed up my first order by sending the wrong item and demanded that I pay for the return of the item before they would either replace or refund me. I paid by Paypal and lodged a “dispute” and Tomtop refused to refund me or replace until I deleted the dispute, which tells Paypal that the matter is resolved. Completely illegal.
I then ordered a few small items which I was very happy with.
Now, I ordered a drone battery and it was 9 days before they even shipped it.
When things go well, they are a great company, but when things go wrong, they are terrible and customer service is a joke.
Worst company ever. Should be facing criminal charges. We bought watch advertised as for snorkelling but wasn’t watweproof. For months pretended they’d do a credit. Made me send back and pay for freight then after 2 months changed their mind that it was human error. Wasted more. Money Trying to follow instructions. Such a scam and no hope to ever recoup $150. I seriously hope they get arrested.