1.34/5
1.34/5   (based on 73 user reviews)

DHgate Reviews — DHgate.com is a Beijing-based wholesale website serving more than 400,000 Chinese wholesalers or suppliers and millions of buyers from all over the world. It provides Escrow service to ensure payment and transaction safety.

Founded in 2004, DHgate.com is a Beijing-based wholesale website serving more than 400,000 Chinese wholesalers or suppliers and millions of buyers from all over the world. As a transaction platform, DHgate provides Escrow service to ensure payment and transaction safety. The online wholesale marketplace mainly targets small and medium-sized merchants and sellers registered there over 20 million products covering a wide range of categories, including apparel, cell phones, consumer electronics, health & beauty, etc.
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End Date: 2017-03-31

All Customer Reviews (75)

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  • 1/5
    (1/5) Reviewed by KALYMERO73 on August 4, 2014 #

    hello to all those who read this message.
    like you I have big problems with dhgate.
    as I promised them I advise wherever I can that it is important not to buy from them.
    fraud of any kind. A real organized gang of thieves on the web.
    What is commonly called the big motherfuckers first.
    I know we should not talk like that, but something promised something due.
    it’s done for me, now they enjoyed their rest than done me wrong.
    But I think they have much to do

  • 1/5
    (1/5) Reviewed by KALYMERO73 on August 4, 2014 #

    bonjour à tous ceux et celles qui liront ce message .
    comme vous j’ai de gros problemes avec dhgate.
    comme je leur ai promis j’informe partout ou je peux qu’il ne faut surtout pas acheter chez eux.
    escroquerie en tout genre. Une vraie bande organisée de voleurs du web.
    Ce qu’on appelle communément des gros enculés de première.
    Je sais il ne faut pas parler comme cela, mais chose promise chose due.
    voilà c’est fait pour moi, maintenant ils ne leur reste plu qu’a me faire mentir .
    Mais je crois qu’ils ont fort à faire

  • 1/5
    (1/5) Reviewed by Schmidt on July 1, 2014 #

    The shop is the worst shop i ever bought from the internet.

    If you got your products you will have them about 2 days then you want to sent them back because they are broken or guarantee broken things then you get them back after about 1 month from your shipping company!

  • 1/5
    (1/5) Reviewed by nicola on May 19, 2014 #

    you are not reliable

  • 1/5
    (1/5) Reviewed by nicola on May 19, 2014 #

    i paid for 2 phones and it arrived one

  • 1/5
    (1/5) Reviewed by JOYJOYJOY on April 14, 2014 #

    DHGATE ARE ABSOLUTE ROGUES. ORDERED A DRESS IN BROWN ASKING FOR A HIGH NECK. RECEIVED A REVOLTING HOT PINK DRESS WITH V AT FRONT STARTING ABOVE MY NAVEL. TOOK FOUR MONTHS AND DOZENS OF EMAILS TO GET A REFUND OF MY MONEY. DESPITE THEIR WEBSITE PROMISES, SAYING THAT A FULL REFUND WILL BE ISSUED IF THE PRODUCT RECEIVED IS SIGNIFICANTLY DIFFERENT FROM THAT WHICH IS ORDERED. I WAS FORCED TO PAY RETURN POSTAGE OF $45 AU THEN THEY TOOK OUT $15 US IN FEES TO GET THE PITIFUL REMAINDER OF MY MONEY BACK. THE ABSOLUTE WORST COMPANY I HAVE EVER DEALT WITH. STAY WELL CLEAR.

  • 1/5
    (1/5) Reviewed by Katie Kattawar on March 30, 2014 #

    DO NOT ORDER FROM HERE, SCAM!!! They are just about getting your money. Their chat representative are completely fake. I have lost over $400 from this fraudalent company! They should lose their license as a business trying to take others money.

  • 1/5
    (1/5) Reviewed by R Yates on March 29, 2014 #

    AVOID AT ALL COSTS.
    Bought a coat for my daughter. It was too small. They REFUSED to exchange for a larger size. I then put in for a dispute to get my money back. It cost me $60.00 to ship and insure. Never received a refund. You know buying from them is bad when they have a dispute center on their website. NEVER, NEVER, NEVER USE THIS SITE.

  • 1/5
    (1/5) Reviewed by joanne mohamed on March 23, 2014 #

    I pay for set of genie bras never get they lock me out of their site sent several scan copies of my receipt western union payment they are a bunch of thief

  • 1/5
    (1/5) Reviewed by Christina on March 15, 2014 #

    Worse service ever! been one month since i sent the paymenty with the payment receipt and my payment hasnt been confirmed until today! my order has been cancelled by the supplier and i am very disappointed since the customer service was very bad…they dont know anything. They always put blame on someone else, like their finance department, but i dont care my money are gone now!!! and no one can return them back…talked to more than 15 customer service from their behalf and nothing till today!!! i will never buy from this website and will inform and the princesses in saudi arabia, UAE and all my friends in Lebanon not to buy from there at all…

  • 1/5
    (1/5) Reviewed by bajirao mohite on March 7, 2014 #

    after sale service not good

    i have purchase many product from dhgate.com, i have purchase zopo mobile from dhgate.com in may 2013. my mobile screen is broken, seller provide me address, i will sent my mobile back on sellers address, seller did not accept parcel, my mobile still in seller's city post office, seller did not respond, not reply any mails. also dhgate.com not take any action on seller. they told me that, now case is closed unable to do anything. do not purchase product from this site.

  • 1/5
    (1/5) Reviewed by K Miles on February 26, 2014 #

    Ordered a dress from Seller (Lucklover) from the DHgate website and received the wrong dress. First off they sent the package with my name and address incorrect so I never received it. They refused to locate the package for me saying that it was delivered so it was MY fault. I was left struggling to locate where my dress was. Once I was able to find it, I found out that the dress that was shipped to me was nothing like the one I ordered. I emailed both the seller (lucklover) and DHGate and the responses I received from the seller stated that I got exactly what I ordered. They would never admit to their faults even after I emailed them the photos to prove to them. They admitted to making a dress for me in my size by only looking at the photo they had on their website, not by reading the description or by the specifications I had requested in my order. They run a very poor business and get away with cheating everyone out of their hard earned money. After weeks of back and forth emails and after I wrote a horrible review for the Seller, they offered to send me a partial refund but could not remake the correct dress since it was their HOLIDAY time. They didn’t care that my wedding was coming up and that I had no time now to have another one made or ordered in time. Weeks went by and no refund. The website only responded to my dispute by saying that they would look into it. After several emails to them both, I still have no refund and no response from either. I am now disputing the charges with my credit card co. Do not buy from these crooks. DHGAte is a joke. They claim to have wonderful customer service and care about their customers when in actuality they are are just as bad as their sellers. I learned a huge lesson… And they ruined my wedding and I can never have my dream dress in time for my wedding day.

  • 1/5
    (1/5) Reviewed by johnunn on December 14, 2013 #

    This is a review of both the seller “cecelia” and the website “DHGate”. I bought this phone from seller Cecelia almost 3 months ago. I received the phone in time. The problem: the phone was listed as “4GB ROM memory” however it had only total memory of 2.4GB (1.27 internal and 1.17 external). This was checked with several apps. All of them read the same memory info. The used memory was shown separately and listed the memory used by system as well. The total was 2.4GB including all used memory. Cecelia wanted me to use an app called “An tu tu” to test the memory. That of course showed the same numbers. During several weeks of correspondence with “Cecelia” they kept claiming that the system memory does not show up and real memory is 4GB. Sending the phone back to China is not an option because shipping costs too much. Finally I opened a dispute through DHGate. They asked me to send “evidence” to which I mailed them the photos of the phone showing the system info from several apps. However GHGate seemed to just want to delay things and run out the clock. They repeatedly kept asking me to “send evidence” even though I had already sent it 5 times. Finally after the 5th time they said “we have received evidence however you must use the attached app to test the phone and send photos from that”. They wanted me to use the app “Ztest” “within two days or we will release the payment to seller”. So I used the “Z test” to check the phone memory. Of course this showed the same numbers. This test also clearly showed total memory of 1.27Gb internal and 1.1 external. However this was still not acceptable to DHGate. Their conclusion “this number does not include system memory and with system memory the phone has 4GB, Case closed”. The second problem this phone has: it claims to have 3G however to date (3 months) the 3G function on this phone has not worked. It works only in 2G frequencies (on T-mobile). Other minor problems: 1. poor instruction manual on the use of the phone. 2. Although it is Android 4.2, it has many little quirks and took long time to learn to use the phone. 3. I have not been able to find a case/cover for this phone here locally. 4. The phone came with screen saver film on it with many bubbles under it. I complained about this to the seller and asked them that they send me another film. No response. Beware buying China phones in general. The “satisfaction guarantee” from DHGate is a make believe promise too. I did not heed many other reviews with similar complaints. Be careful.

  • 1/5
    (1/5) Reviewed by c.Portillo on November 14, 2013 #

    DHgate has my vote for the worst company award.They rip you off and don’t care if you know they tricked you into buying.They will tell you,Your order is on the way,Just hold on its coming from China.Well you will turn into a skeleton waiting because they will not send you your order,So dream on about the nice things they show you because you will never receive it.To get your money back you have to go on line and fill out forms,So if you don’t like red tape and waiting for an order that never comes don’t buy from this company.I never received my order and had to have my bank investigate after waiting for three mths.

  • 1/5
    (1/5) Reviewed by prithvi on November 13, 2013 #

    Nbfan seller is money minded and fraud seller on DH gate. I purchase laptop fan from this seller and same day within two hours I informed three times to seller and also dhgate that do not ship the item and just refund my money but still he post it and did not refund my money also informed to DH gate both are Fraud. Think before you buy any thing from DH gate.

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