3.94/5   (based on 50 user reviews)

LightInTheBox Reviews -Established in 2006, Lightinthebox.com is a fast-developing wholesale and retail shopping website, whose headquarter is located in Beijing, China. Currently, Lightinthebox’s customers come from over 170 countries, and the number as well as the range of their customers is still growing, at a very rapid speed.

Established in 2006, Lightinthebox.com is a fast-developing wholesale and retail shopping website, whose headquarter is located in Beijing, China. Currently, their customers come from over 170 countries, and the number as well as the range of their customers is still growing, at a very rapid speed.

Lightinthebox.com offers items covering 14 major categories including apparel and accessories (especially wedding dresses and other fashion dresses), cell phones, electronics, etc.Β  Whoever you are, and wherever you are, LightInTheBox offers the same price to all: the lowest possible.

Coupon Code:
Get $10 off on order $90 or more at LightInTheBox.com.
End Date: 2017-07-05

All Customer Reviews (54)

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  • 5/5
    (5/5) Reviewed by pungent on September 14, 2012 #

    I’ve bought shoes on Lightinthebox and they were great, delivered promptly and the shoes were fab.

  • 5/5
    (5/5) Reviewed by Rachel on September 3, 2012 #

    I was very impressed with the quality of this dress. I was at first unsure about ordering my wedding dress over the internet without seeing out trying it on in person. But after reading the other reviews and seeing their pictures I decided to purchase. The dress came in a small box but to my surprise there was no wrinkles at all.
    I love that on the website that they give the measurements of the model. I wanted my dress to be ankle length and it was. I’m 5’4 and I didn’t have to shorten it. I was able to have tell from where the dress fell on the model and the height that that is should be ankle length on me.
    The dress came with a flower pinned on. I thought the dress looked better without the flower so I took off the flower.
    The dress was comfortable to wear. I like that that middle section of the dress was firm and acted like a shaper to hold me in. I’ve attached some pictures so you can see was what it looked like on me.

  • 4/5
    (4/5) Reviewed by erespole on August 25, 2012 #

    I got my veil from lightinthebox.com!! It came fairly quickly, was just as described, and the customer service was great. Yes, they are a chinese knock off site, but I love my veil from them πŸ™‚

  • 5/5
    (5/5) Reviewed by Bride2012 on August 19, 2012 #

    I ordered my dress from lightinthebox and it’s really beautiful. It’s very, very well made and the material is lovely and extremely good quality. No one would ever know I spent less than $250 on it. I sent them my specific measurements, which I would highly recommend, and it fits perfectly everywhere except the bust which will need a few tweaks. I’m going to take it to a seamstress that specializes in formal and wedding gowns that’s located in the area. All totaled it’s going to cost wayyyyyy less than buying at a shop.

    I’m 44 and getting married for the first time and didn’t want to spend the time or money to impress anyone with our wedding or go through all the stress. We’re eloping in 2 months and it will be only the two of us at a beautiful spot in Virginia that we both love. The entire thing will cost only about $2000 including dress, accessories, bouquet and boutoinnere, wedding bands, photographer, celebrant, and lodging at a wonderful B&B. It took one week to plan. Now we’re just sitting back and waiting for the date to arrive. πŸ™‚

  • 4/5
    (4/5) Reviewed by jobbers on August 14, 2012 #

    I’ve dealt with them often. Missing shipments have been replaced no hassle. One refund instance went well. Patience is required. Only reason to hesitate recommending to a friend is that I know what I am looking at, someone else may see what they want to see instead of carefully reading.

  • 1/5
    (1/5) Reviewed by mitchell on August 12, 2012 #

    After reading many comments/complaints that involve lightinthebox I feel I too have become a victim.
    I placed an order for wedding shoes on 16/06/2012 a payment of Β£50.28 was made through paypal on this date.
    After 14days waiting for a delivery I contacted paypal to look into this matter for me.
    I received a instant reply from lightinthebox saying the shoes would take 45days to be hand made and would I still like them carry on with my order
    due to their quick and convincing response I told them to go ahead with my order.
    it as now been 61days and I still haven’t received my order.
    I no longer have the protection from paypal as I felt lightinthebox was being honest with me and my complaint was/ad been resolved.
    I would be very greatful for you to look into recovering my payment for me.
    Thank you

    • Replied by LightInTheBox on August 30, 2012 #

      Dear Mitchell,

      Thank you for shopping with us and telling us about your experience. Please send us your order number, so that Customer Service can find you in our system. In the meantime, you can open a Customer Service ticket and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there.

      Thank you,


  • 4/5
    (4/5) Reviewed by iitsse on August 4, 2012 #

    I ordered from lightinthebox.com and was really excited, the dress had much positive feedback and lots of pics of girls who looked great in the dress. The dress came, and said 100% polyester when it was written on the website that it was silk (and china makes the worlds best silk, so i honestly expected it)

    Also, i got into the dress, and got stuck! i had to unpick the zip completely and send it back. I did get a full refund no problems, and it really did look great on other girls on the website, but obbviously it just wasnt for me.

  • 5/5
    (5/5) Reviewed by equeoduc on August 1, 2012 #

    I got a dress from lightinthebox.com and LOVE it. I also talked to a few other brides who ordered dresses from them and loved them also

  • 5/5
    (5/5) Reviewed by Adams on July 22, 2012 #

    I just got my dresses from http://www.lightinthebox.com. I am SO excited!!! πŸ˜€

    At first I was a bit bummed that I had to pay 110euros import tax, but then I saw the dresses and immediately felt better.


    the purchasing part was very easy. Everything was straight-foward, no hidden costs. I chose my dresses, chose the colour AND fabric (amazing variety to choose from), and chose the size. I could have ordered them in custom measurements but it turns out all my BM are a size 6. lucky cows. lol πŸ™‚ I bought 3 chiffon dresses for a total of $373 including expedited shipping and insurance.


    they were QUICK! I made the order on June 24th, and they were shipped on July 11th. They were delivered at my door on July 17th. I am SO impressed. πŸ™‚

    I am thrilled. The colours are perfect, and i love the quality of the dresses. They came at a great price, and shipping was quick. everything went smoothly without any nasty surprises, except for the import tax. But that has nothing to do with the company.

    I CAN’T WAIT for my girls to try them on!

  • 5/5
    (5/5) Reviewed by Alice Lupin on July 15, 2012 #

    Light in the Box is a decent customer-friendly e-company that offers a fair quality/price balance for their wide range of products. I ordered quite a lot of beauty supplies and they all arrived as stated on the website, spread out over 4 packages(originally three but ultimately the last products were spread over two packages due to the weight)When I asked whether the products had already been send I received a swift and friendly reply.

    I absolutely recommend Light in the Box because of these advantages:
    Communications are swift and friendly, an online timeline allows you to see the state of your order through packing and shipping, which turned out to be even faster than was stated on the website!
    They offer a wide range of basic and unique products that will delight you for both the price and the quality, they offer fair prices for products that are of a fair quality and can rival for even some more expensive European products.
    Products accuracy: *****
    The site has a very clear layout that makes it easy to order exactly what you want without confusion over what you are getting, the make-up has a great quality in comparison with the price, it has a decent amount of pigments.

    My packages all arrived within 2,5 weeks, the products were all neatly packed in bubble-wrap and arrived in great condition. I’m very happy that I decided to order here.

  • 5/5
    (5/5) Reviewed by Sally on July 12, 2012 #

    I have purchased several pairs of dance shoes from LightInTheBox, and have been very satisfied with my purchases. The shoes are well made and are reasonably priced. The customer service is also outstanding. I would highly recommend LightInTheBox.

  • 1/5
    (1/5) Reviewed by Robert on June 14, 2012 #

    Im not happy… I got a broken NaviDVD.

    I suggest you the http://www.audiosuv.com or http://www.autocardvdpgs.com

  • 5/5
    (5/5) Reviewed by LightInTheBox on July 13, 2011 #

    Dear Customers,
    Thank you for your feedback!
    I would like to take this opportunity to invite all customers with pending issues to please post your order number in your comments, this way we can investigate your case and contact you directly.
    Otherwise, you can always contact our Customer Service team. They will do their best to offer the most suitable solution to your problem. You simply need to log into your LightInTheBox.com account and submit a ticket.
    Please follow this link to read more about how to contact Customer Service: http://www.lightinthebox.com/knowledge-base/c5/a2746.html
    Our Customer Service team will promptly reply to your inquiry, and should you need more help, you can submit a reply to Customer Service under their answer to the ticket in question. Thank you for your patience.

    • Replied by Billy Harrison on April 3, 2017 #

      March 20 2017 made an order ticket #15004909. Reply-out of stock. Reply – refund my money $52.87.Refused. They keep sending ads. Nothing but a pack of theirs and liers. Do not ever send any money. They will not send back a refund. Theives and liers. Do not trust this site.

  • 4/5
    (4/5) Reviewed by mepere on March 14, 2010 #

    My dresses arrived!! I really cant fault it at all. The quaility is excellent, the fit is great and I had it in a month and 4 days so i cant fault that either. At those prices im gonna chance getting my bridesmaids and flowergirls dresses as well!!!

  • 4/5
    (4/5) Reviewed by Terry on March 11, 2010 #

    I ordered wedding dresses from lightinthebox.com, the website is located in China. These wedding dresses are very beautiful, although their prices aren’t cheap.

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